Job
In this role, you serve as the main contact for law firms, supporting them with organizational inquiries, training, and the digitalization of their processes while developing practical solutions and incorporating customer feedback to optimize products.
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Your role in the team
- Point of contact for our clients on professional, organizational, and application-related questions about Kanzlei.Suite.
- Analyze and handle incoming customer inquiries with an eye for practical solutions.
- Advising tax firms on processes, best practices, and the optimal use of our solutions.
- Conducting training sessions, onboarding sessions, and workshops for new and existing customers.
- Supporting law firms in digitizing and optimizing their workflows.
- Close collaboration with Consulting, Customer Success, Product Management, and Sales.
- Documentation and continuous development of knowledge, guides, and solutions.
- Incorporating customer feedback to improve our products and services.
- Support in adopting new technologies and AI-powered ways of working.
Our expectations of you
Qualifications
- You are familiar with the processes of a modern tax consultancy and understand the day-to-day challenges faced by firm owners and employees.
- You’re passionate about digitalization, process optimization, and modern ways of working.
- You enjoy working with people and take pleasure in sharing knowledge and supporting others.
- You can explain technical and organizational topics clearly and communicate solutions in a practical way.
- You work in a structured and self-reliant manner and keep track of things even when handling many topics.
- You’re curious about new technologies and open to exploring artificial intelligence and digital innovations.
- You have excellent written and spoken German skills.
Experience
- You have gained experience at a tax consultancy, for example as a tax clerk, certified tax specialist, practice manager, team lead for practice operations, or in a comparable role.
- You have experience with DATEV and ideally with DATEV EO comfort or other law firm management solutions.
What we offer
- Flexible working hours.
- Up to 32 days of vacation.
- Corporate benefits.
- Tax-free non-cash benefit and mobility allowance.
- Part-time work from home is possible.
- Modern, air-conditioned office spaces with height-adjustable desks.
- Option to receive a company car, lease a bike, or participate in an occupational pension scheme.
- Company events and activities, such as table football, billiards, poker, and sports.
- Free soft drinks, coffee, fruit, chocolate, ice cream, massages.
- We’re all on a first-name basis.
- You can indulge your quirks, whether it’s a cuddly toy, a nerdy gadget, or your favorite beat in your ears.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
Since its launch in 1997, Ingentis Softwareentwicklung GmbH of Nuremberg has been one of the most innovative service providers in the IT sector and now serves customers globally.
- 50-249 Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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