Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 45.000 to 60.000€ gross/year
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze technical issues, develop solutions, and assist customers in utilizing our XELOS Social Workplace while also contributing to product development and quality assurance.
Job Technologies
Your role in the team
- Do you want to not only fix technical problems but also understand why they occur? Then you analyze causes, develop sustainable solutions, and support our customers in the long term to ensure the successful use of our XELOS Social Workplace.
- Technical Customer Support: You are the primary contact for our existing customers regarding technical inquiries, analyzing error messages and assisting with configurations, permissions, and system settings.
- Use Cases & Solutions: You understand the requirements of our existing clients, develop suitable solutions, and support them in utilizing XELOS optimally for their individual use cases.
- Technical analysis: You systematically investigate problems, analyze their causes down to PHP, database, or log level if necessary, and develop sustainable solutions.
- Quality Assurance: You test new releases and features, validate bug fixes, and ensure that our software meets the highest quality standards.
- Product Development: You actively incorporate customer feedback into the further development of XELOS and work closely with development and product management.
- Knowledge Management: You document solutions, create technical support materials, and continuously develop our knowledge database.
- Support processes: You identify recurring questions, structure workflows, and continuously develop our technical customer support.
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Our expectations of you
Education
- Education: You have successfully completed a technical training or a degree, for example in computer science or business informatics.
Qualifications
- Programming skills: You have development experience - ideally in PHP. Knowledge of MySQL, Linux, APIs, or web technologies is advantageous.
- Analytical thinking: You systematically analyze technical problems, recognize interrelationships, and develop sustainable and practical solutions.
- Communication: You enjoy engaging with clients and can also explain complex technical issues in an understandable way.
- Ownership: You work independently, actively drive topics forward, and enjoy structuring and continuously developing support processes.
- Personality: You are open, curious, and a true team player who enjoys taking responsibility and developing the best solutions together with clients and colleagues.
Experience
- Professional experience: You have several years of experience in technical customer support, technical consulting, or software development within a technology-oriented company.
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What we offer
- Attractive compensation: Depending on your qualifications and experience, you will receive an annual salary between €45,000 and €60,000, as well as a travel allowance, company pension scheme, and additional salary components.
- Flexible working: core working hours from 09:00 to 17:00 and remote work on Thursdays and Fridays.
- Continuous Development: You continuously enhance your professional skills through training in customer communication, knowledge management, tutorial creation, and modern support structures.
- Modern work environment: You work with up-to-date PC or Mac technology and customize your personal work equipment - for example, mouse or keyboard - with your own budget.
- Security: You work in a company that has been successful for over 20 years, combining long-term stability with the dynamism of an innovative software company.
- Direct communication: You work closely with the founders and benefit from short decision-making processes.
- Team culture: You work in a collegial environment with a lot of creative freedom and room for your own ideas.
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Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
BLUEEND AG
We are software developers and IT service providers from the heart of the state capital Wiesbaden. With more than 10 years of experience, our young and dynamic team advises our customers on the implementation of their digitization projects.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Customer Support Engineer
- Salary
- 45.000 to 60.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.29.643 to 37.561 € net/year · Tax class I
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
