Job
In this role, you provide first-level support for technical inquiries and set up workstations for Windows, Android, and iOS, while documenting issues and escalating more complex problems.
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Job technologies
Your role in the team
- Provision of first-level support for technical inquiries and escalation of more complex issues.
- Setup of workstations and devices (Windows, Android, and iOS).
- Conducting the IT onboarding process for new employees.
- Meticulous documentation.
- Support for clients and peripheral devices.
- Basic support for clients of telephone systems (Netphone, PBX-Cloud).
- Inventory of hardware and software.
Our expectations of you
Education
- Your solid IT support knowledge, acquired through training, studies, or a comparable qualification, forms the foundation of your expertise.
Qualifications
- You enjoy helping your colleagues with technical questions, whether they are complex or fundamental.
- Communication skills, customer orientation, and a strong service mindset are a matter of course for you.
- Your strong sense of responsibility and integrity make you a trustworthy team member, especially when it comes to handling sensitive data and information.
- You enjoy lifelong learning and see change as an opportunity for personal and professional development.
- You are a team player and enjoy working with colleagues to achieve goals together.
Experience
- You have at least 3 years of professional experience in relevant IT fields.
- You bring experience as an IT support.
What we offer
- An open corporate culture that fosters your individual development.
- Comprehensive onboarding and continuous training and development opportunities.
- Modern working time models with home office options and appropriate equipment.
- A permanent employment contract for long-term prospects.
- A dynamic team looking forward to having you onboard.
- Regular team and company events to foster cohesion beyond the daily work routine.
Job locations
About your employer
Urs Care GmbH, based in Leipzig, is a nationwide expanding home care company specializing in wound care. As one of the leading providers in Germany, the company places great importance on a supportive corporate culture and continuously strives for innovations in wound treatment.
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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