Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bad Saulgau
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and resolve issues in Microsoft environments, administer systems, monitor security concepts, while maintaining close contact with customers and identifying optimization opportunities.
Job Technologies
Your role in the team
- You ensure that our clients' IT infrastructures operate reliably and securely.
- As part of our support team, you will manage dedicated customer environments in 1st and 2nd level support and share responsibility for the stable operation of Microsoft environments, server and client systems, as well as cloud services.
- You analyze recurring disruptions, identify optimization potentials, and contribute to the further development of our service standards.
- You are in direct communication with our clients' IT managers, prioritize requests, work with monitoring and remote tools, and coordinate closely with our project and 3rd-level team on more complex topics.
- You take responsibility for real IT environments, not just for individual tickets.
- Management of designated customer environments within the scope of ongoing service contracts.
- Ensuring the stable operation of Microsoft client and server infrastructures.
- Administration of Microsoft 365, Active Directory, Exchange, file servers, and networks.
- Analysis and resolution of issues in 1st and 2nd level support.
- Working with a centralized monitoring and RMM system.
- Monitoring and auditing of backup and security concepts.
- User and rights management.
- Support with system updates, migrations, and smaller infrastructure projects.
- Documentation of system landscapes and service processes.
- Close coordination with our project and 3rd-level team on more complex topics.
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Our expectations of you
Education
- IT training or comparable practical experience.
Qualifications
- Good knowledge of Microsoft environments (Windows, M365, Active Directory).
- Structured and self-reliant way of working.
- Enjoyment in direct customer contact.
- Very good spoken and written German skills.
Experience
- At least 3 years of experience in IT support or IT operations.
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What we offer
- You have various opportunities for further training and career advancement.
- We support your self-fulfillment and assist you in your endeavors.
- We offer you what you need for your successful career path.
- We aim for a long-term collaboration and therefore only hire on a permanent basis.
- You will lack nothing! With us, every employee receives a fully equipped mobile workspace.
- Our open office provides you with all the opportunities to unfold.
- Thanks to mobile equipment, you can move freely around the office, retreat when needed, and work in the way that suits you best.
- Work from home, no matter where you live, whenever it is possible.
- We work on an equal footing.
- Because short decision-making paths and direct communication consolidate the competencies of all team members.
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Topics that you deal with on the job
Job Locations
This is your employer
all for IT Systemhaus GmbH
Wir setzen auf hohe Standards und gute Qualität unserer Leistungen. Einen hohen Ausbildungsstand und kompetente Erfahrungen aller Mitarbeiter ist für uns selbstverständlich. Umfassende Beratung, Planung, schnelle Reaktionszeiten sowie individuelle Lösungen sind die Grundsteine für eine vertrauensvolle, erfolgreiche und dauerhafte Zusammenarbeit.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
IT Support & Customer Care Specialist
- Location
- Bad Saulgau
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
