Job
- Level
- Experienced
- Location
- Wilsdruff
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle incidents and service requests in first and second-level support, conduct onboarding and offboarding, and manage equipment and asset management of IT systems.
Job Technologies
Your role in the team
- Processing of incidents and service requests in first- and second-level support, including ticket creation, prioritization, and communication.
- Resolution of standard tickets as well as complete documentation of all processes in the ticket system.
- Setup and provisioning of notebooks and mobile devices, as well as the execution of onboarding and offboarding processes.
- Provision of materials as well as asset management for hardware and mobile devices.
- Processing of security incidents (Level 1), license and printer assignments, as well as local software updates.
- Support with telephony issues and meeting room equipment.
- Ensuring the delivery of high-quality performance and regular reporting to the Head of IT & Organization.
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Our expectations of you
Education
- Completed technical training, e.g., IT specialist for system integration, IT electronics technician, or a comparable qualification, as well as at least one year of experience in IT support or IT administration.
Qualifications
- Excellent knowledge in installation, administration, and configuration of IT systems, as well as proficient handling of Windows Server, Windows Client, O365, and Azure.
- Good communication skills when interacting with users and service providers.
- Structured, reliable, and documentation-oriented working style with a high level of solution focus.
- Ability to work in a team, initiative, and willingness to further develop technical skills.
- Very good written and spoken German skills, English skills at B2 level.
- Car driving license.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Fäth GmbH
Fäth GmbH is a globally operating, family-owned company specializing in the development and manufacturing of gas and chemical supply systems. With over 600 employees, it provides tailored solutions for the LED, photovoltaic, and semiconductor industries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Administrator - 1st / 2nd Level Support
- Location
- Wilsdruff
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
