Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you'll receive and process requests in the ticket system, analyze disruptions, and provide direct support to users in the 1st level support.
Your role in the team
- Receiving problem reports and inquiries via ticket system.
- Analysis and troubleshooting of faults.
- Support of users within the scope of 1st level support.
- Documentation of encountered error situations.
- Forwarding and coordinating requests to 2nd and 3rd level support.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed vocational training in information technology.
Qualifications
- Technical affinity.
- Customer and Service Orientation.
- Independent, proactive work approach and flexibility.
Experience
- First professional experience in 1st Level Support is desirable.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st level IT support
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
