Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Hanover, Hamburg, Cologne, Hilden
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- First point of contact for the IT provider and escalation instance.
- Control, monitoring and performance management of IT providers.
- Evaluation of provider services based on the agreed key performance indicators (SLAs, OLAs, KPIs) throughout the entire IT sourcing lifecycle and presentation of the results to stakeholders.
- Participation in service selection and contract negotiations with the leading provider management (purchasing).
- Optimization of services and processes in collaboration with product owners and IT purchasing.
- Development of customer satisfaction evaluations.
- Implementation and monitoring of compliance with regulatory requirements (VAIT / DORA) within the framework of control.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed studies in (business) informatics, business administration, economics or a comparable qualification.
Qualifications
- Good knowledge and/or certifications in ITIL.
- Agile mindset and understanding of values as well as analytical and customer-oriented working methods.
- Fluent German (C2) and very good English (C1).
Experience
- Extensive experience in managing IT providers or in managing activities at an IT provider.
- Experience in using ITSM tools (ServiceNow desirable) to manage incidents and service requests.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
Location Cologne
Nordrhein-Westfalen
Germany
Location Hilden
Nordrhein-Westfalen
Germany
Location Hanover
Niedersachsen
Germany
Location Hamburg
Germany
This is your employer
Talanx AG
Talanx is one of the leading European insurance companies and offers industrial and retail customers insurance under the HDI brand both in Germany and abroad. Talanx Asset Management AG is one of the leading asset management companies in Germany and manages the assets of the Talanx Group.
Description
- Founding year
- 1902
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.4
Culture
3.5Workingconditions
4.4Career Growth
2.8Engineering
3.0
Employee IT provider control
- Location
- Hanover, Hamburg, Cologne, Hilden
- Working Model
- Hybrid, Onsite
