Job
- Level
- Experienced
- Location
- Bensheim
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will assist our clients with operational monitoring and troubleshooting of Cisco UC solutions, participate in on-call duties, and document all support requests.
Job Technologies
Your role in the team
- Operational support for our clients in the areas of Cisco On-Prem UC solutions
- Cisco Webex
- Cisco Webex Contact Center
- Cisco Devices
- Cisco CUBE
- AudioCodes Session Border Controller (preferred)
- Ascom telephony (desirable) and other third-party applications are an advantage
- Ensuring service quality and continuous optimization of operational processes
- Participation in on-call duty (9x5 and 24x7)
- Support and collaboration with the Professional Service colleagues (taking on small projects or sub-tasks)
- Proactive monitoring of our clients' Cisco UCC environments
- Analysis and resolution of issues occurring in the Cisco UC environment of our clients
- Communication between the customer and the manufacturer, acting as an escalation point
- Documentation of the existing UC customer environment, maintaining records of support requests, issues, and their resolutions
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Our expectations of you
Education
- Completed IT-oriented training as an IT specialist (m/f/d) for system integration, completed studies in computer science or business informatics - a career change is also possible with relevant expertise.
Qualifications
- High service orientation and willingness to take responsibility
- Ability to work well in a team and an independent working style
- Good communication skills with very good German (Level C1 or higher) and English (Level B2 or higher) proficiency.
Experience
- Solid knowledge and practical experience in the mentioned areas
- Experience in operational service management
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What we offer
- Flexibility: Our teams decide, depending on their area of responsibility, what balance between remote work and on-site presence makes sense. Additionally, we offer flexible working hours and 30 vacation days.
- Corporate Benefits: You have the opportunity to take advantage of attractive employee discounts that change monthly.
- Plan for the future: Benefit from a company pension scheme with employer contributions.
- Further education: We support your personal and professional development with a diverse range of training opportunities - from internal training sessions conducted by experienced colleagues to external professional development courses.
- Individual Start: A comprehensive onboarding event provides you with the perfect introduction.
- Culture & Collaboration: We foster a corporate culture with open doors and a respectful atmosphere, where your initiative and commitment are encouraged.
- Modern equipment: You will receive a smartphone and a notebook with the operating system of your choice.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
SVA System Vertrieb Alexander
SVA is one of the leading providers of IT services in Germany. With products from leading manufacturers, our project know-how and range of services, we are able to develop optimal solutions for businesses and public sector organizations.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer - Cisco Unified Communications
- Location
- Bensheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
