Job
- Level
- Senior
- Job Field
- Scrum, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you will manage client relationships strategically, develop CRM marketing campaigns independently, optimize cross-channel journeys, and work with tools like Braze or Salesforce Marketing Cloud.
Job Technologies
Your role in the team
- You will take on the strategic and operational management of our clients and independently develop a variety of CRM marketing campaigns. In this role, you will work closely with strategy, creative, and technology teams to ensure data-driven communication has a tangible impact.
- Together with the team, you identify and realize new potentials to activate, engage, and excite customers across channels in the long term.
- Independent management and strategic development of our clients in the area of CRM and Marketing Automation.
- Planning, implementation, and optimization of cross-channel campaigns (email, push, in-app, landing pages) in tools such as Braze, Salesforce Marketing Cloud, or Emarsys.
- Development of data-driven journeys and automations along the customer lifecycle
- Derivation of action recommendations from performance data, tests, and analyses (e.g., with Google Analytics, Tableau, or spreadsheets)
- Sparring partner for strategy, creation, and technology - you bring the disciplines together to measurably improve the customer experience.
- Mentoring and professional support for younger colleagues in the team
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Our expectations of you
Qualifications
- Solid knowledge of at least one leading platform (e.g., Braze, Salesforce Marketing Cloud, Emarsys, HubSpot)
- Secure understanding of data, segmentation, trigger logic, and cross-channel journeys.
- Structured, self-reliant working style and enjoyment in accompanying clients holistically.
- Very good knowledge of German (at least C1) and good knowledge of English
- Enthusiasm for data-driven communication, modern tools, and smart automations
Experience
- At least 3 years of experience in digital marketing with a focus on CRM / Marketing Automation
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What we offer
- Responsibility for renowned clients such as mobile.de, Ottobock, or Kleinanzeigen.
- An environment where you can learn quickly and take on responsibility
- Personal development opportunities and targeted promotion of your talents
- Flat hierarchies, open communication, and a team that truly sticks together
- Open & straightforward communication, minimal bureaucracy, and quick decision-making
- Home office with one office day per week (preferred); but fully remote possible
- A fantastic loft office overlooking the Spree directly at the Ring
- Opportunities for Further Education and Development
- A very satisfied team: https://www.kununu.com/de/crsd1
- Regular team events
- Individual benefits by arrangement (e.g., JobRad, Deutschlandticket, gym membership, BenefitPass, among others).
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Cruiseadors GmbH
Cruiseadors GmbH, based in Berlin, focuses on CRM, marketing automation, and digital communication. The company assists its clients in developing and implementing data-driven strategies throughout the customer lifecycle and is active in performance CRM, UX, and cross-channel communication.
Description
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior CRM Project Manager
- Location
- Berlin
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
