Job
- Level
- Experienced
- Location
- Dusseldorf
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you support colleagues in first-level IT issues, manage devices and user accounts, and collaboratively develop sustainable solutions for recurring IT challenges.
Job Technologies
Your role in the team
- You are the person who is called before someone restarts the device.
- A lot depends on functioning technology with us.
- When your laptop malfunctions at 8:55 AM and the video conference starts at 9:00 AM, you decide whether a small problem turns into a major drama.
- Then you are not 'just the support', but the reason why the firm runs.
- First Level is not an entry-level for us, but the face of our IT.
- You are the first person our colleagues contact when something gets stuck.
- How you experience IT depends heavily on you.
- You don't have to know every answer immediately.
- But you should be eager to find them and enjoy shaping how we make IT even better.
- You support our colleagues with Windows, Microsoft 365, Teams, laptops, iPhones, iPads, printers, iManage, and other systems.
- You recognize patterns behind recurring problems and develop sustainable solutions with the team.
- You don't just react, but prevent disruptions before they turn into tickets.
- You ensure that new colleagues have a workspace that works smoothly on their first day.
- First impressions count, even in IT.
- You reliably and meticulously handle device swaps, offboardings, and user management.
- You work on IT projects and contribute your own ideas – because those who provide good arguments get things moving here.
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Our expectations of you
Education
- Training in the IT field or experience in IT support, helpdesk, or a comparable role.
Qualifications
- Ideally, you are familiar with the working methods of a law firm or a professional service company and are acquainted with the typical software solutions and workflows.
- You explain technology in a way that even people who prefer reading legal texts professionally can understand.
- You remain calm even when someone forgets their password for the third time.
- Excellent spoken and written German skills.
- You think pragmatically, enjoy getting involved, and don't wait for someone else to solve the problem.
Experience
- Experience with Windows, Microsoft 365, mobile devices, and ticketing systems.
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What we offer
- A permanent, secure position in a financially well-established law firm.
- Real playground for process optimizers - Thinking along is mandatory for us, not just an option.
- A modern office directly in Düsseldorf Media Harbour.
- Corporate benefits, Wellpass membership, and reserved employee parking spaces directly on site.
- Coffee, other beverages, and snacks - hot and cold: fuel for every day.
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Job Locations
About Your Employer
KLIEMT Arbeitsrecht
KLIEMT.Arbeitsrecht is one of the most renowned law firms in Germany specializing in labor law, employing around 95 to 100 lawyers who exclusively work in this field. The firm supports companies from various industries, including many DAX corporations, providing innovative, practical, and strategic solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Law, Finance, Economics
IT support specialist / first level support
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
