Job
In this role, you monitor cooking robots remotely, analyze system states, coordinate solutions for issues, and develop automation to ensure efficient operation.
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Job technologies
Your role in the team
- As a Customer Operations Engineer, you ensure the stable operation of our cooking robots.
- You identify technical issues early, coordinate the problem-solving process, and keep processes lean and efficient.
- This is how you ensure that our robots run reliably at all times.
- System Operations & Monitoring: You remotely monitor our robotic systems from our Hamburg location, analyze alerts and system statuses, and identify technical anomalies early.
- Incident Management: You proactively identify disruptions, handle error reports via phone, and conduct structured fault analyses.
- In close collaboration with Engineering and Field Operations, you coordinate troubleshooting.
- Documentation: You document system data, incidents, and solutions clearly and comprehensibly, ensure smooth handovers between layers, and develop playbooks for recurring scenarios.
- Automation & Process Optimization: You develop new automations, workflows, or internal tools and continuously improve existing monitoring, support, and operational processes.
- Communication & Collaboration: You act as the interface between clients, Field Operations, and internal teams.
- You communicate clearly, solution-oriented, and at eye level.
Our expectations of you
Qualifications
- Are you passionate about innovative technologies, excited about the role, and eager to help us further revolutionize the worlds of tech and culinary arts?
- Confident in direct communication: You always remain calm in critical situations and communicate clearly, confidently, and solution-oriented in a technical manner.
- Eager to learn & curious: You want to understand how systems truly work, continuously develop yourself, and strategically use modern tools and AI to work more efficiently.
- German and English language skills: You speak very good German (at least C1) and are also confident in English - for clear, professional collaboration in international teams.
- Willingness to work in shifts: Naturally with appropriate compensation.
Experience
- Relevant IT background: You have several years of experience in IT or a comparable technical environment and quickly adapt to modern, complex technology environments.
- Experience in technical support: You have independently handled technical issues - especially in telephone support, from structured intake and prioritization to sustainable resolution.
- Infrastructure know-how as a plus: Experience with network technology, servers, virtualization, or modern infrastructure is a plus but not a requirement.
- Curiosity about AI & Automation: Interest in AI models and/or initial experience with workflow tools like n8n complete your profile.
What we offer
- goodBytz Culineers Canteen: Our demo robot Felix provides you with fresh meals around the clock at a discounted employee rate.
- Mental Health matters: Access the mental health platform OpenUp, where you can book confidential 1:1 sessions with certified psychologists, health, and financial experts — whenever you need them.
- Up to two family members will also receive a personalized access.
- Bike leasing: Your new bike is already waiting for you!
- After successfully completing your probation period, you can take advantage of our bike leasing offer and choose your dream bike.
- Flexible working hours: The possibility to work remotely (where the position allows) and flexible working time arrangements for a good work-life balance are a matter of course for us.
- Your personal benefit - you have the choice: At goodBytz, you know best what suits you.
- Therefore, you have the choice between: subsidy for Urban Sports Club membership, subsidy for the Deutschlandticket (hvv Jobticket Premium), Edenred City Card.
Benefits
Topics you will work on
Job locations
About your employer
GoodBytz GmbH develops advanced Robotic Kitchen Assistants capable of cooking up to 150 dishes per hour. The company aims to make kitchens more efficient and hygienic through automation. Their solutions are applied in gastronomy, healthcare, and production facilities.
- Startup
- Hybrid, Onsite
- Food Products
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