Job
In this position, you are the first point of contact for customer inquiries regarding ERP systems, assisting them via phone or a ticket system with application issues while ensuring customer satisfaction.
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Your role in the team
- You are the first point of contact for our customers and answer their questions by phone, via remote support, or through a ticketing system.
- You support our customers in resolving application issues related to our software solutions.
- You handle customer inquiries diligently and ensure customer satisfaction.
- You ensure a high level of customer satisfaction and actively contribute to sustainable support.
- You document processes in a structured way in the ticketing system and make knowledge available to the team.
- You work closely with colleagues in Support and Product Development to drive continuous improvement.
Our expectations of you
Education
- You have completed vocational training or are a motivated career changer or university dropout.
Qualifications
- You have a strong affinity for IT, a basic technical understanding, and the willingness to familiarize yourself with new systems and processes.
- You have excellent written and spoken German skills, as well as strong communication and expression skills.
- You’re interested in software and quickly get up to speed with new systems and processes.
- You are customer-focused and find pragmatic solutions even in stressful situations.
- Self-organization, teamwork skills, and a conscientious approach to work round out your profile.
Experience
- Initial experience with ERP systems or commercial software systems is an advantage, but not a requirement.
What we offer
- Attractive development opportunities in a growing company.
- 30 days of vacation and flexible working hours outside of phone hours.
- Comprehensive, personalized onboarding will support you as you get started.
- A welcoming and open environment where people are highly valued.
- Extensive opportunities for professional development and continuing education.
- Special leave for social or environmental engagement.
- Option to convert part of your salary into benefits such as e-bikes.
- Modern IT equipment so you can work efficiently and enjoy what you do.
- Company events strengthen team cohesion.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
OS Datensysteme GmbH, based in Ettlingen, is a software company that is part of the CRAFTVIEW group. Since 1984, the company has focused on integrated industry software for carpenters, joiners, and other wood-processing businesses. The solutions support processes from planning to construction and production.
- Established Company
- Onsite, Hybrid
- Industry, Production
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