Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin, Dusseldorf, Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for troubleshooting, problem analysis, and supporting the configuration of complex ICT solutions, including testing, documentation, and training for internal teams.
Job Technologies
Your role in the team
- As an ICT Solutions Engineer, you will work closely with our Customer Care and Professional Services team.
- Troubleshooting, problem analysis, development of proposals for workarounds and bug fixes, best practices guides, and similar activities for the Professional Service and Customer Care organization.
- Support of the Professional Service Teams in the preparation, configuration, and deployment of more complex Ascom solutions, server installations, and services.
- Testing of software releases, functional testing of bug and hotfixes, product and system testing for quality assurance.
- Tracking of product and software issues in collaboration with 3rd-level support and global development.
- Creation of internal technical documentation and best practices guides.
- Instruction and training of colleagues in Ascom solutions.
- Provision of expert input for the technical development of products, solutions, and services.
- Supporting involvement in presales activities such as test setups, trial configurations, or customer-specific solutions and adjustments.
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Our expectations of you
Education
- Successfully completed university studies or a comparable vocational training in the field of Telematics, Electrical Engineering, Telecommunications, or IT with sufficient professional experience.
Qualifications
- In-depth knowledge of network protocols such as TCP/IP and SIP, as well as an understanding of WiFi (IEEE 802.11).
- Good knowledge of error analysis, quality assurance, and issue handling.
- Strong affinity in the field of IT and ICT or comparable systems.
- Good knowledge of Windows Server and virtualization solutions is advantageous.
- Excellent communication skills as well as the ability to inspire and impart knowledge.
- Independent, conceptual, and solution-oriented working style.
Experience
- Proven experience with complex solutions in the industrial and healthcare sectors (preferably ICT solutions or similar).
- Experience in network traffic analysis with tools such as Wireshark.
- Experience with ticketing systems (Jira) and quality assurance processes.
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What we offer
- A very exciting, meaningful, and dynamic work environment at the intersection of ICT and workflow optimization.
- The security of a permanent employment contract in an internationally successful ICT / MedTech company with a long-standing tradition.
- Attractive compensation, training opportunities, and various benefits (JobRad, public transport subsidy, company events), as well as home office policy or mobile working.
- A appreciative 'you' culture that makes your onboarding with us even easier, a great team in a respectful atmosphere.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Ascom
Ascom provides innovative solutions in the health ICT sector and for mobile workflows to deliver critical information in real-time. Their goal is to optimize decision-making in time-critical situations.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
ICT Solutions Engineer
- Location
- Berlin, Dusseldorf, Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
