Job
- Level
- Senior
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will ensure the stability and performance of healthcare applications by analyzing technical issues, developing solutions, and collaborating closely with various teams.
Job Technologies
Your role in the team
- As a Technical Application Support Engineer, you will be responsible for ensuring the stability, performance, and reliability of our healthcare applications.
- You will investigate complex technical issues, perform root cause analysis, and work closely with Engineering, Product, and Customer Success teams to deliver effective solutions.
- This hands-on role requires strong technical expertise, excellent troubleshooting skills, and a passion for supporting mission-critical healthcare software.
- Investigate, troubleshoot, and resolve technical issues across application, configuration, integration, and database layers.
- Perform root cause analysis using logs, SQL queries, and API tracing.
- Configure, maintain, and optimize healthcare applications to ensure reliable system performance.
- Support software implementations, upgrades, deployments, and system integrations.
- Escalate complex issues with clear technical documentation, including root cause analysis and recommended solutions.
- Provide technical support and user training, adapting communication to different technical audiences.
- Identify recurring issues, recommend long-term improvements, and contribute to continuous product optimization.
- Collaborate closely with Engineering, Product, and Customer Success teams to deliver high-quality technical solutions.
- Ensure compliance with security, quality, and regulatory requirements in a healthcare environment.
This text has been machine translated. Show original
Our expectations of you
Education
- Bachelor's degree in Computer Science, Information Technology, Health Informatics, or a related field.
Qualifications
- Good understanding of REST APIs, system integrations, and application troubleshooting.
- Familiarity with Docker, Nginx, or similar infrastructure technologies is an advantage.
- Strong analytical and problem-solving skills with the ability to independently manage technical issues from investigation through resolution.
- Excellent written and spoken English; German language skills are an advantage.
Experience
- At least 5 years of experience in technical application support, application management, or a similar technical role.
- Solid experience with SQL and relational databases (e.g., MySQL or PostgreSQL).
- Experience analyzing application logs, debugging technical issues, and working with distributed systems.
- Experience with reporting or BI solutions (e.g., Power BI, Bold BI, or similar) is a plus.
- Experience working in healthcare, medical device, pharmaceutical, or other regulated software environments.
This text has been machine translated. Show original
What we offer
- Take ownership in a meaningful role within the digital healthcare sector.
- Zentral gelegenes Büro mit vielfältigen Mittagessensmöglichkeiten in der Nähe.
- International team culture with colleagues from different backgrounds and countries.
- Unlimited coffee and tea.
- Access to various employee discounts.
- Flat hierarchies and direct communication with decision-makers.
This text has been machine translated. Show original
Topics that you deal with on the job
Job Locations
This is your employer
ONCARE GmbH
At ONCARE, we're passionate about using technology to make a difference in the healthcare industry. Our innovative software solutions are designed to streamline processes and improve patient care. We're a motivated and enthusiastic team that is dedicated to making a positive impact on the digitalization of healthcare.
Description
- Founding year
- 2015
- Language
- English
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Application Support Engineer
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
