Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will handle IT Service Desk inquiries, manage ticket documentation, user administration, and error analysis while leveraging extensive knowledge in M365 and virtualization.
Job Technologies
Your role in the team
- You handle inquiries both via phone and email and process them in our ticketing system.
- As the first point of contact for our customers, a friendly demeanor in stressful situations is also part of your daily routine.
- Prioritization, qualification, classification, and documentation in tickets are just as routine for you.
- You always have an overview of open tickets and follow up on them across departments until they are resolved.
- You will be responsible for user management, permission assignment, and assisting with remote application installation.
- You support the 2nd Level Support with initial fault analysis and data preparation.
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Our expectations of you
Education
- Qualified training as an IT specialist in system technology, system integration, or system electronics - lateral entrants are welcome with the appropriate qualifications.
Qualifications
- Good knowledge in the areas of M365, Microsoft Client and Server Operating Systems, Virtualization (VMware, Hyper-V), Active Directory, and others.
- Basic knowledge in the areas of: network, firewall (Sophos), and backup (Veeam).
- Calmness to maintain overview in hectic situations, as well as structured, precise work.
Experience
- At least five years of professional experience as an IT Administrator, IT System Technician, or in a comparable position.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
GFAD Systemhaus AG
The GFAD Systemhaus AG is a family-run company that provides software, IT services, hardware, and data protection. With over three decades of experience, we have the expertise to provide our clients with the best possible solutions.
Description
- Founding year
- 1979
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Desk staff, 2nd and 3rd level support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
