Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 43.000 to 61.000€ Gross/Year
- Location
- Dresden
- Working Model
- Onsite
Job Summary
In this position, you are the first point of contact for technical questions from our customers and service staff, classify issues, and escalate complex requests to experts, while documenting all processes until resolution.
Job Technologies
Your role in the team
- You serve as the first point of contact for our worldwide customers and service staff regarding technical questions and service cases.
- They systematically classify service cases and escalate more complex service requests to technical experts.
- Providing well-founded responses to technical customer inquiries based on asset documentation, internal knowledge databases, or feedback from specialized technical teams is also part of your responsibilities.
- They document the service cases and follow them through comprehensively until successful resolution.
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Our expectations of you
Education
- You have completed vocational training as an energy electronics technician (m/f/d), electrical installation technician (m/f/d), or a comparable qualification with several years of professional experience.
Qualifications
- An additional qualification as a Technician (m/f/d) in Electrical Engineering is advantageous.
- You have a structured, analytical, and service-oriented working style.
- You are proficient in the common MS Office applications; knowledge of SAP and Salesforce is desirable.
- Strong communication skills in German and English (at least B2) and a friendly demeanor complete your profile.
Experience
- Ideally, you have experience in troubleshooting, analysis, and evaluation.
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What we offer
- Challenging tasks in a systemically relevant industry, creative and decision-making freedom, as well as high level of personal responsibility, working in an international and innovative environment.
- In annual development and feedback discussions, your personal growth is the focus, and targeted, individualized onboarding ensures your optimal start at HIGHVOLT.
- You will receive €100 annually tax-free as a benefit in kind on the Edenred card, as well as a subsidy for the DVB job ticket for using public transportation.
- A Metro customer card, as well as a free group accident insurance, complete our comprehensive benefits package.
- To ensure a balance between work and family, we offer you 30 days of vacation, a 38-hour workweek, and weekends off — even in shift work.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
This is your employer
Maschinenfabrik Reinhausen GmbH
At MR, we have a 150-year track record behind us. Thanks to our innovative transformers, high-tech insulation materials and control equipment, we can offer ever better solutions for optimum mains voltage and power quality.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Technical Support Coordinator
- Salary
- 43.000 to 61.000€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.28.550 to 38.073 € net/Year · Tax class I
- Location
- Dresden
- Working Model
- Onsite
- Diversity
- Open for all genders
