Job
In this role, you handle international support requests, perform workstation relocations, install and configure clients, analyze issues, and independently develop solutions to support users effectively.
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Your role in the team
- You are the central technical contact person for national and international support inquiries - in person at our Service Point, by phone, and through the ticket system.
- You take care of our users in our walk-in service and, among other things, carry out workplace relocations.
- You receive user inquiries, analyze errors, and develop solutions to optimally support our users.
- You take on small or larger projects independently and thus actively contribute to continuous development.
- You are responsible for the installation, administration, and configuration of clients and conduct training sessions for users.
- You work closely with various departments to ensure smooth and efficient solutions.
Our expectations of you
Education
- You have completed IT training, e.g., as an IT specialist for application development or system integration.
Qualifications
- You work solution-oriented and bring a high level of service orientation that excites our users.
- You see teamwork as a given - and a sense of humor makes working with you even more enjoyable.
- You round out your profile with good German and English skills, making you a true communication professional.
Experience
- You have initial professional experience in IT service or IT support, highlighting your expertise.
What we offer
- Permanent employment contract
- Flexible working hours
- Mobile Working
- 30 days of vacation per year (for full-time employment, proportionally for reduced working days)
- Variable compensation
- Workation (up to 30 days per year, in selected countries)
- Sabbatical (after 3 years of service)
- Modern work tools
- Onboarding Day and Individual Training Program
- Regular fruit day at most locations
- Opportunity to participate in Fit with Würth Health Management (Wellpass, 7Mind & Lifesum)
- Health days with free consultation from medical professionals
- Offer of corporate sports groups at selected locations
- Running club among employees at selected locations
- Career programs and prospects
- Operational development opportunities, e.g., at Würth Academy
- Support for external training programs
- Internal Leadership Development through the Würth Business Academy
- Flat hierarchies & a appreciative corporate culture
- Employee and Culture Events
- Perks (Employee Shop, Corporate Benefits)
- Free hot and cold beverages at most locations
- Employee Referral Program
- Loyalty bonus, birth and marriage allowance, anniversary gifts
- Reimbursement of relocation expenses under certain conditions
- JobRad and JobTicket
- Offer of Würth Company Health Insurance
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
The Würth Group with its over 400 companies is a globally operating business. The business areas of the Würth Group are subdivided into two parts: The companies belonging to the Würth Line and the so-called Allied Companies.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 3.6
- Engineering
- 2.8
- Career growth
- 3.4
- Team culture
- 3.8
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