Job
In this role, you will be responsible for the stable operation of the DTC ecosystem, handling disruptions, implementing improvements, and collaborating closely with various teams on technical solutions.
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Job technologies
Your role in the team
- Be responsible for the "RUN" area of the DTC ecosystem and ensure a stable, SLA-compliant operation while supporting the activities in the "GOVERN" area in collaboration with the Solution Architects.
- Handle daily L2/L3 incidents, service requests, and feature requests, including root cause analysis, troubleshooting, and implementation of continuous improvements.
- Act as the primary IT contact for business stakeholders and gather functional and technical requirements to implement them into sustainable solutions.
- Drive continuous improvements through a structured process for feature requests and proactively identify service gaps, efficiency enhancements, and opportunities for cost optimization.
- Coordinate releases, upgrades, migrations, and system updates across the entire application landscape, ensuring architectural consistency with IT standards.
- Monitor service performance based on SLAs and KPIs, ensuring that agreed service levels are consistently maintained.
- Work closely with Solution Architects to jointly ensure platform governance, standards, and compliance with non-functional requirements (security, performance, legal aspects).
- Maintain collaboration with external service providers and coordinate with internal teams such as eCom, CRM, PMO, IT, Digital, Engineering, and Product Management.
- Contribute to solution designs, technical specifications, and documentation - including diagrams and process flows.
- Coach and support team members while ensuring compliance with IT policies, principles, and guidelines.
Our expectations of you
Education
- Bachelor's or Master's degree in IT, Computer Science, or a related field.
Qualifications
- Knowledge in the areas of retail, e-commerce, and Salesforce Order Management is advantageous.
- Strong communication skills, fluent English proficiency, and the ability to work in an international environment.
- High degree of personal responsibility, adaptability to change, and strong interpersonal skills.
Experience
- Extensive experience in Salesforce core architecture, development, or support.
- Practical experience in at least two of the following areas: Service Cloud, Loyalty Cloud, Data 360.
- Experience in Service Delivery, Incident Management, or Operations (ITIL certification is a plus).
What we offer
- We operate internationally and have employees from numerous nations.
- If you're looking for a dynamic and rapidly growing environment where you can actively contribute and have the freedom to shape your work, then you're in the right place with us.
- We give you the opportunity to develop professionally and personally and to grow.
- As part of Goodbaby International Holdings Ltd., we at CYBEX are committed to creating an open and fair working environment for our employees and promoting equality and diversity.
- At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, Love. These values shape our corporate culture and drive us to develop innovative solutions and achieve exceptional results.
Topics you will work on
Job locations
About your employer
Founded in 2005, CYBEX is a leading manufacturer of child safety products based in Bayreuth, Germany. The company offers a wide range of products, including car seats and strollers, and operates internationally.
- Established Company
- Onsite
- Consumer Goods, Branded Goods
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