Job
In this role, you will handle customer inquiries regarding software solutions in the hospital sector, prioritize issue reports, and assist in troubleshooting hardware and software as part of the 2nd level support.
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Your role in the team
- You are the direct contact person for our clients and accompany their concerns from receipt to successful completion of the process.
- You will provide support for our software solutions in the hospital environment.
- You handle inquiries as well as fault reports and prioritize, classify, and document them in a ticketing system.
- You assist with active troubleshooting in hardware and software issues.
- You document and maintain our knowledge database.
Our expectations of you
Education
- You have completed training in the IT field, a comparable qualification, or a higher qualification.
Qualifications
- You have knowledge of Windows operating systems.
- You value an independent working style combined with analytical thinking.
- You possess a friendly and customer-oriented demeanor as well as team and communication skills.
- You are an organizational talent combined with a high customer and service orientation.
- You are also very welcome as a career changer.
- You speak German and have good English skills.
Experience
- Ideally, you have some initial experience with Jira and Confluence.
What we offer
- An interesting and versatile role in a complex environment.
- High degree of autonomy and a creative working atmosphere.
- Personal development within a cohesive team with a good working atmosphere.
- A secure and attractive workplace.
- Flat hierarchies with short communication channels as well as quick and direct decisions.
- Opportunities for advancement according to your skills and performance.
- An attractive and performance-oriented compensation.
Benefits
Higher take-home pay
Food & drink
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Wir sind ein erfolgreicher, stark wachsender Systemanbieter für eHealth Lösungen und expandieren international auf den Gebieten "Multimediale Informations-, Dokumentations- und Archivierungssysteme" sowie "IT-Services". Mehr als
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector · Internet, IT, Telecommunication
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