Job
- Level
- Experienced
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you provide consultation to pharmacies on software and device applications, perform technical analyses to solve issues, optimize usage, and document support activities in the ticketing system.
Job Technologies
Your role in the team
- You advise pharmacies on application, software, and device technology via hotline, email, or chat.
- You conduct technical fault analyses and resolve issues in the pharmacy process.
- You assist with product setup and provide usage tips.
- You document support cases in the ticketing system.
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Our expectations of you
Education
- You have completed training as a Pharmaceutical Technical Assistant (PTA) or a Pharmaceutical Commercial Employee (PKA) (m/f/d).
Qualifications
- You have technical understanding in the field of pharmacy solutions.
- You present yourself in a friendly and service-oriented manner.
- You work in a structured manner and bring team spirit with you.
- You are proficient in MS Office and specialized customer software.
Experience
- You have at least one year of professional experience.
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What we offer
- Flexible working hours and the option to work from home.
- Intensive onboarding and targeted development opportunities.
- Modern working environment and a friendly team.
- Fair compensation, meal allowance, and Christmas bonus.
- Agile working and flat hierarchies.
- A lovely Christmas party and special recognitions for anniversaries or birthdays.
- Travel allowance or a subsidy for fuel costs.
- Free parking on site.
- 28 days of vacation.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Apotechnik GmbH
Apotechnik GmbH is an IT service provider focused on the needs of pharmacies, boasting over 30 years of industry experience. The company offers integrated solutions in software, hardware, and support to optimize pharmacy operations.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Hotline staff - Pharmacy advice
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
