Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Darmstadt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical support inquiries related to transceivers and fiber optics, conduct compatibility tests, and document your findings in the knowledge base to assist our team and enhance your skills.
Your role in the team
- Customer support for transceivers & fiber optics: You handle incoming support inquiries - in a structured, friendly, and solution-oriented manner. Initially with assistance, quickly becoming independent.
- Compatibility tests in the lab: You test together with customers or colleagues whether our modules run on the respective devices - and learn how network devices really work.
- Documentation & Knowledge Management: You record what you have discovered - in ticket systems and our Knowledge Base. Your contribution helps the entire team.
- Technical learning on the job: Optical transmission technology is a broad field - and we will show you the way. Training plan, mentoring, and real responsibility from the very beginning.
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Our expectations of you
Education
- Completed training in IT or electrical engineering (e.g., IT systems electronics technician, electronics technician for information and system technology) - or comparable practical experience.
Qualifications
- Basic knowledge of networking technology: You know what a switch is, are familiar with IP fundamentals, and have already configured or at least assembled network devices.
- Initial contact with optical transmission technology is a plus - but not a must. We will teach you what you need to know.
- Strong language skills - either German at B1 level and English at B2 level or German at B2 level and English at B1 level. It is important to have confident communication in both languages - in speaking and writing.
- Enjoy technical detail work, patience in troubleshooting, and no hesitation to ask questions.
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What we offer
- An attractive salary package: In addition to your salary, we offer a company pension scheme to help you build a secure financial future. On top of that, there is an occupational supplementary health insurance that provides you with extensive health benefits.
- Access to top-notch IT and office equipment: You decide here! Operating system and hardware, additional technical equipment needed, screens - we want to enable you to perform at your best.
- Stay active and healthy with our fitness partner: Use our health and sports offerings to stay fit.
- Hungry? We've got you covered! Power yourself daily with a delicious lunch from our diverse menu selection. Enjoy fresh fruit and muesli whenever you need something – including chocolate and treats.
- Personal Development: Expand your skills and knowledge through workshops, conferences, language courses, training sessions, and webinars.
- Affordable transportation connections: Our campus is located in a green area and is easily accessible by public transport, car, or bicycle. We offer covered bicycle parking and hot showers on-site!
- Enjoy 30 days of annual leave, giving you ample time to relax, recharge, and gain new experiences.
- Stay active and environmentally friendly with our Job Bike offer: Keep moving with our bicycle leasing program, whether in your leisure time or for your commute.
- Hybrid/On-site work: We offer flexible hybrid/on-site work arrangements that allow you to work remotely. However, we also value meeting and exchanging ideas on our campus three days a week!
- Discounted local transportation tickets: Save money on your (commuting) travel with public transport through discounted local transportation tickets.
- Make a difference! Work on an innovative technology product that adds value to the telecommunications industry! Become an essential part of something new, big, and exciting, where you truly have an impact!
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Benefits
Food & Drink
Job Locations
This is your employer
Flexoptix Gmbh
Founded in 2008, Flexoptix GmbH is an established company in the IT industry specializing in the development and distribution of software and hardware. It offers a wide range of transceiver modules that allow for easy configuration.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Specialist
- Location
- Darmstadt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
