Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role you support users in 1st/2nd-level, handle and document tickets, administer devices and AD, coordinate the managed-desktop, perform remote installations and troubleshoot network issues (DHCP, TCP/UDP, DNS).
Job Technologies
Your role in the team
- Independent management of customer inquiries and issues in 1st and 2nd level support.
- Personal support for users with issues.
- Independent recording and processing of incoming inquiries.
- Documentation of encountered error situations as well as documentation in the ticket system.
- Administration of specific data carriers and devices (e.g., smartphones, tablets, USB sticks).
- User management in Active Directory and management of the deployed Managed Desktop Service provider.
- Installation and configuration via remote support and point of contact for internal IT inquiries.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist in system integration or a comparable qualification.
Qualifications
- Basic networking knowledge in DHCP, TCP/UDP, and DNS.
- Customer-oriented and solution-oriented working approach.
- Strong technical affinity as well as excellent communication skills.
Experience
- Initial experience in 1st and 2nd level support.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Administrator Service Desk
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
