Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 71.000 to 104.040€ Gross/Year
- Location
- Nuremberg, Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage IT service for workflow applications, lead virtual teams, prioritize backlogs, and drive continuous service development based on customer requirements.
Job Technologies
Your role in the team
- You are responsible for end-to-end Service Management in accordance with ITIL and ensure the contract-compliant and economical operation as well as the further development of our workflow applications, such as Pega, Nintex/K2, SharePoint workflows.
- You will take over the management and coordination of a virtual service team (DevSecOps team) in an agile environment, as well as the development and management of external developer teams and service providers.
- You are responsible for active backlog management and prioritization based on value, risk, and strategic relevance, as well as for the further development of the service.
- You ensure the quality, service level, productivity, maintainability, security, user-centricity, and compliance with cost targets of the solutions or service enhancements, as well as oversee reviews, refinements, and product decisions.
- You are responsible for coordinating with stakeholders from business units, IT, operations, security, management, and our client.
- You work on defining and further developing the service based on customer requirements and CSI measures, as well as their implementation in projects.
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Our expectations of you
Education
- You have a completed degree in IT and/or Business, or a comparable qualification; ITIL certification is an advantage.
Qualifications
- Decision-making and implementation strength, good team, communication, and delegation skills, as well as a responsible work approach, characterize you.
- You possess business-fluent German and very good English skills in spoken and written form, and you are willing to travel within Germany.
Experience
- You bring approximately 5 years of professional experience in IT Service Management as well as managerial experience, and ideally have experience in workflow environments and with Pega Blueprints.
- You have several years of experience in managing virtual teams and service providers, as well as in working with agile methodologies. Certification as a Scrum Master and/or Product Owner is desirable.
- You possess solid knowledge of Jira and MS Office and ideally have experience working with public sector clients (government agencies or the Bundeswehr).
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What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- Our common goal unites us. For us, a respectful Umgang miteinander and a strong team spirit are fundamental.
- The compensation ranges between €71,000 and €104,040. The actual amount will be determined based on your scope of responsibilities, as well as your experience and skills.
- We offer 30 days of annual leave, 1 traditional holiday, plus options for individual adjustments.
- Through our benefit app, you receive a monthly credit and can additionally secure tax advantages on public transport tickets.
- We enable flexibility to balance work and private life, for example through remote work or trust-based working hours.
- We support professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- Our JobRad offer allows leasing up to 2 bicycles.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
Senior IT Service Manager Workflow Applications
- Salary
- 71.000 to 104.040€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.43.142 to 60.085 € net/Year · Tax class I
- Location
- Nuremberg, Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
