Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Temporary employment
- Location
- Augsburg
- Working Model
- Onsite
Job Summary
In this role, you assist users with technical inquiries, provide service offering advice, help set up WLAN or VPN connections, create campus cards, and support faculty during their teaching events.
Your role in the team
- Support in problem reception (via phone, in person, or by email) and forwarding of user inquiries
- Assistance with initial consultation on the service offering
- Support for users (m/f/d) in setting up connections to the university network (WLAN, VPN, etc.)
- Creation and issuance of Campus Cards
- Support for teaching staff in conducting their courses
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Our expectations of you
Education
- Technical training or education is helpful but not a requirement
Qualifications
- You are enrolled in a degree program (valid enrollment certificate)
- Customer orientation and a positive demeanor
- Strong affinity for technical issues
- Joy in dealing with people
- Ability to target-oriented and solution-focused thinking
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What we offer
- Two-year fixed-term position with attractive remuneration in pay grade 2 TV-L as a Student Employee (m/f/d)
- Varied and exciting tasks, agile working, as well as a collegial and appreciative working atmosphere
- Modern work equipment
- Flexible working hours by arrangement with a weekly workload of up to 8 hours
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Hochschule Augsburg
The Augsburg School of Higher Education has set itself the goal of developing personalities who are in great demand in business and society. In the so-called "Oberschönefeld Quality Code", all faculties have therefore jointly established common standards for teaching. Modern methods of teaching and learning, a strong focus on practical experience, and optimum support quality for students are among the top priorities.
Description
- Founding Year
- 1971
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
Student employee at the User Helpdesk
- Location
- Augsburg
- Working Model
- Onsite
- Diversity
- Open for all genders
