Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Hanau
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you take support requests, classify tickets, analyze technical issues, perform on-site and remote support, and document your solutions. You work closely with development and product management teams.
Job Technologies
Your role in the team
- You handle calls and support requests via email, ticket system, and phone, and you are the first point of contact for our users.
- You classify and prioritize tickets (Dispatching) and ensure a structured follow-up process.
- You support users on-site (On-Site Support) as well as remotely in daily IT operations.
- You analyze technical and professional problems and solve them.
- You continuously expand your technology expertise and develop professionally within our team.
- You document your work meticulously, thereby contributing to quality assurance within the team.
- You create and maintain help articles & documentation.
- You assist with onboarding new clients.
- You work closely with the development and product management teams.
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Our expectations of you
Education
- You have completed vocational training or a degree in the IT field.
Qualifications
- You work in a structured and solution-oriented manner.
- You have very good German skills and good English skills.
- You interact with customers confidently and friendly.
- You work independently and are a team player.
Experience
- You have experience in technical support.
- You have a basic technical understanding; experience with SQL, Tomcat, Nginx, Java, Windows, and Linux is advantageous.
- You have experience with ticketing systems.
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What we offer
- A role with real impact - your feedback goes directly into the product.
- Structures that make sense, not those that have just always been that way.
- A team that takes things seriously but not itself.
- A permanent employment contract.
- 30 days of vacation.
- 2 days of home office per week.
- Internal and external training sessions as well as regular feedback and development discussions.
- Varied activity with direct customer contact and technical depth.
- Thorough onboarding with our software products.
- Active co-creation rather than rigid structures - in an engaged, collegial team.
- Modern working environment.
- Attractive compensation and development prospects.
- Free parking at the property, near A66 and B45.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Drakos GmbH
Als Softwarehersteller und Consultant bietet Drakos mittelständischen wie großen Unternehmen bedarfsgerecht zugeschnittene Systeme für Zutrittskontrolle, Zeit- und Betriebsdatenerfassung sowie individuelle Funktionserweiterungen für SAP an. Geschäftsführer Andreas G. Dietrich ist seit 1991 an der Entwicklung von SAP-Schnittstellen beteiligt und entwickelt seit 1995 in seinem Unternehmen eigene SAP-zertifizierte Lösungen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
1st and 2nd level support staff for cloud services and APIs
- Location
- Hanau
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
