Job
- Level
- Senior
- Job Field
- BI, Data
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will enhance CRM solutions, implement automations and workflows, analyze sales data, and optimize CRM architecture to support international teams.
Job Technologies
Your role in the team
- Your mission: You are responsible for the further development of our CRM and data landscape as well as the successful implementation of strategic projects.
- You will also work closely with our international headquarters and teams at various locations.
- Additionally, you ensure that business requirements are translated into sustainable digital solutions.
- CRM Governance: Moderation and continuous development of regular governance meetings to ensure data quality, CRM utilization, and system performance.
- Transformation: Support for CRM implementations as well as change and transformation projects, independent configuration and further development of CRM solutions, and implementation of automations, workflows, and system adjustments.
- Performance Management: Support with forecasts, sales KPIs, pipeline reviews, and sales planning based on meaningful CRM data.
- Requirements Management: Structuring of domain-specific requirements as well as translation into technical CRM solutions including feasibility assessment.
- Service Provider Management: Coordination of external development partners.
- Stakeholder Management: Close collaboration with the sales teams of the DACH region as well as international teams at the headquarters in Paris.
- CRM Architecture: Responsible for the overall technical architecture of CRM integrations, data flows, interfaces, and release management.
- Technical implementation: Independent configuration and further development of CRM solutions as well as the implementation of automations, workflows, and system adjustments.
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Our expectations of you
Education
- Qualification: Completed bachelor's degree such as, for example, in Business Administration, Engineering, or Data Analysis, or a comparable qualification with relevant professional experience.
Qualifications
- CRM expertise: Solid knowledge of Salesforce CRM (SFDC) and/or Microsoft Dynamics 365.
- Analytical skills: Familiarity with sales KPIs, forecasting, as well as the analysis of commercial data and CRM processes.
- Technical understanding: Routine in Data Analytics, CRM integrations, as well as common tools such as Excel, Power BI, Jira, Confluence, and ideally SQL, Python or R, and Power Platform (Power Apps, Power Automate).
- Personality: Analytical, structured, and self-reliant working style with a strong hands-on mentality.
- Communication: Very good German and English, confident demeanor, and team spirit.
Experience
- Professional experience: Several years of expertise in Business Analytics, Sales Operations, Commercial Excellence, or Business Intelligence.
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What we offer
- System-relevant and future-proof.
- Our work creates reliable prospects.
- Company pension scheme.
- Location-based social and special benefits, such as subsidized company pension schemes.
- Company Bike.
- Subsidy for the dream bike as part of our Company Bike Program.
- Corporate Benefits.
- Employee discounts for various promotions and brands.
- Genuine support.
- The leadership and professionals on site are also available at any time after onboarding – there are various additional measures for personal and professional development.
- We celebrate our successes together at company events or monthly employee activities.
- Fit and healthy with EGYM Wellpass.
- With EGYM Wellpass, there is discounted access to gyms, yoga classes, swimming pools, and many other health services.
- Of course, that's a given for us.
- A permanent employment contract and punctual salary payment!
- Work comfortably from home up to 6 days a month.
- hvv Job Ticket.
- Subsidy for public transportation.
- Free employee parking.
- Ample free parking is available - stress-free and convenient!
- State-of-the-art work equipment.
- Both in the office and in the home office, the best conditions can be enjoyed.
- Modern head office.
- State-of-the-art, sustainable Elis head office in Daimlerstraße in Hamburg-Bahrenfeld.
- A structured onboarding program tailored to the position.
- Lived team collaboration with flat hierarchies as well as agile working and decision-making methods.
- Well taken care of from the very beginning.
- A dedicated contact person throughout the entire application process.
- We place great importance on professional and personal development, which is further emphasized through our Online Academy.
- 30 days of vacation for relaxation and flexible working hours.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Elis
Elis versorgt weltweit über 400.000 Kunden aus den Branchen Gesundheits- und Sozialwesen, Hotellerie und Gastronomie sowie Industrie, Handel und Dienstleistungen mit innovativen Textil- und Hygienedienstleistungen. Mit unserem Geschäftsmodell, das Mensch und Umwelt schont, sind wir der Partner unserer Kunden, der Sie Tag für Tag unterstützt, um zu ihrem Erfolg beizutragen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Senior Manager CRM, Data and Analytics
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
