Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will support users with IT issues, process tickets in 1st and 2nd level support, and handle the installation and configuration of hardware and software, while maintaining technical documentation.
Job Technologies
Your role in the team
- Competent support of users with IT issues.
- Recording and classification of IT incident reports.
- Processing incoming tickets in 1st and 2nd level support.
- Assistance with the installation and configuration of hardware and software.
- Responsibility for technical documentation.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist for system integration or comparable qualifications.
Qualifications
- Secure knowledge of common Windows systems.
- Solution- and service-oriented working style.
- Strong communication skills as well as team player qualities.
Experience
- First professional experience in IT support preferred.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Employees for the User Helpdesk
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
