Job
- Level
- Experienced
- Location
- Andernach
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 35.000 to 45.000€ gross/year
Job Summary
In this role, you handle issues and service requests in 1st-level support for design solutions, analyze user inquiries, and document errors to enhance efficiency.
Your role in the team
- You work in a process-oriented international IT support team and take on 1st-level customer support for our design solutions.
- You handle disturbances and service requests that come in through the customer hotline or via ticket.
- With your experience in the furniture/kitchen industry or in IT support, you handle specific service requests confidently.
- You analyze disturbances and user inquiries professionally and work closely with our 2nd-level support for more in-depth technical issues.
- You document confirmed errors in a Known-Error-Database to handle recurring issues more efficiently.
- You support knowledge management by preparing and maintaining support documentation and solutions.
- A particular focus of your activity is on professional communication with our customers as well as comprehensive documentation of all support activities.
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Our expectations of you
Education
- You have completed commercial or industrial vocational training.
Qualifications
- Ideally, you have a strong affinity for IT and a passion for software and data.
- You have strong analytical skills and enjoy delving deeply into complex issues.
- Your working style is independent and characterized by a high customer orientation and team spirit.
- You communicate professionally, are resilient, and remain calm even when dealing with difficult topics.
- You have very good German and good English skills, both written and spoken.
Experience
- Alternatively, you are a career changer, for example from kitchen sales or master data management, who has already gained extensive experience in the industry in your professional life.
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What we offer
- You can expect a collegial and dedicated team of 10 people with extensive expertise who place great importance on collaboration, mutual support, and open communication.
- We offer a modern working environment with an attached office park as well as flexible and mobile working (2 days remote, 3 days on-site; after the onboarding phase).
- In addition to salary, there are holiday and Christmas bonuses, company pension schemes, asset-building benefits, and various perks (e.g., at the nearby fitness studio).
- Pleasant working environment with a family-friendly corporate culture.
- Use our charging stations for your electric car or lease an SHD company bike.
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Benefits
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
SHD Group Holding GmbH
The SHD Group Holding GmbH, based in Andernach, has been a leading provider of IT solutions for the furniture and kitchen industry for nearly 40 years and operates several subsidiaries specializing in specific markets.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st Level Support - Design Solutions
- Salary
- 35.000 to 45.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.24.087 to 29.643 € net/year · Tax class I
- Location
- Andernach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
