Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gräfelfing
- Working Model
- Onsite
Job Summary
In this position, you will drive IT support enhancements, analyze service quality, automate processes for Windows 11 and Apple management, and lead a team of 3 helpdesk professionals.
Job Technologies
Your role in the team
- You are responsible for the further development of the IT service and support operations (1st/2nd level), analyzing optimization potentials and establishing sustainable solutions to improve service quality and user experience.
- You make service quality measurable: You define and monitor service standards (e.g., SLAs, response and resolution times), manage based on key figures, and drive the continuous improvement of our support processes.
- You are responsible for endpoint management of our Windows 11 clients via Microsoft Intune, including software packaging, distribution, and automation of deployments, as well as mobile device management of Apple devices.
- You ensure the secure management of endpoints, identities, and access rights in Active Directory and Microsoft Entra ID, and continuously develop security, compliance, and governance standards.
- You develop automation and self-service solutions (including with PowerShell) to streamline standard processes and reduce efforts within the team.
- You manage the procurement and lifecycle management of hardware, software, and licenses, ensuring transparent administration of IT assets.
- You assume the professional and disciplinary leadership of the 3-member Helpdesk team, prioritize tasks and resources, and ensure the successful implementation of operational and project requirements.
- You act as the central point of contact for specialist departments, management, and external service providers, advising on strategic and technological issues in the area of Modern Workplace.
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Our expectations of you
Education
- You hold a completed degree in the IT field, an apprenticeship as an IT specialist, or a comparable qualification with initial professional experience in a leadership position.
Qualifications
- You are confident in handling Windows 11 client environments. Knowledge of Mac management (e.g., Jamf) or the willingness to set this up is a plus.
- You think proactively and enjoy automating repetitive tasks to make processes more efficient.
- You enjoy new challenges and working at the interface between IT and the business units.
- You are characterized by your organizational strength and your solution-oriented approach.
- Fluent German and good English skills complete your profile.
Experience
- You bring solid experience with Microsoft Intune (Endpoint Management, App Deployment, Policies) and ideally with Mobile Device Management (iPhones/iPads).
- You have experience in software packaging and are ready to familiarize yourself with tools like ScappMan.
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What we offer
- We offer you a diverse, challenging job with exciting tasks and a wide range of opportunities for creativity! Our innovative environment allows you to develop your career with short decision-making processes, responsibility from day one, and the freedom to explore new paths. You can expect personalized learning and genuine meaningfulness – contribute personally to giving millions of people a new life!
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Topics that you deal with on the job
Job Locations
This is your employer
FUTRUE GmbH
FUTRUE GmbH is an international healthcare group based in Gräfelfing, Germany, specializing in the development of innovative therapies and pharmaceutical products. The company focuses on the rapid market readiness of new treatment approaches and operates in the fields of pharmaceuticals, e-health, and microbiome therapy. FUTRUE adopts an agile approach with specialized teams to enhance healthcare delivery.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
Team Lead IT Support & Endpoint Management
- Location
- Gräfelfing
- Working Model
- Onsite
- Diversity
- Open for all genders
