Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- You are an important contact person when it comes to receiving, categorizing and prioritizing IT fault reports by telephone or email.
- In this context, you are responsible for processing tickets including error analysis, diagnosis and troubleshooting.
- You will also be responsible for forwarding tickets to the relevant department (e.g. on-site support and downstream departments).
- You conscientiously document all work and solution steps in the ticket system.
- You are also responsible for the management and administration of user accounts.
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Our expectations of you
Qualifications
- Microsoft Office 365 and Intune knowledge, ITIL knowledge is a big plus
- User and administrator knowledge of Microsoft Office and the Outlook / Exchange mail system
- Solid knowledge of networks, Windows operating systems and Active Directory
- Very good knowledge of German and English as well as a friendly demeanor
- Personally, we particularly like your social skills, ability to work in a team and your personal responsibility.
Experience
- Initial professional experience in a comparable field, ideally in a service company
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Saarbrücken
Saarland
Germany
This is your employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Engineering
4.0Workingconditions
4.5Career Growth
4.0Culture
4.2
IT Servicedesk Agent
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
