Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you assist users with IT issues, document them in the ticketing system, and handle 1st-level support tickets. Additionally, you support the installation and configuration of hardware and software.
Job Technologies
Your role in the team
- Competent support of users with IT issues.
- Documentation and classification of incident reports in the ticket system.
- Processing incoming tickets in 1st-level support.
- Assistance with the installation and configuration of hardware and software.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist in system integration or a comparable qualification.
Qualifications
- Proven knowledge in the area of common Windows systems.
- Solution- and service-oriented working style, strong communication skills, and team ability.
Experience
- Extensive experience in the Support field.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Employees for the User Helpdesk
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
