Job
- Level
- Experienced
- Location
- Kassel
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will serve as the main point of contact for IT issues and service requests, handling 1st-level support tickets for Windows clients and mobile devices while documenting solutions systematically.
Job Technologies
Your role in the team
- Central point of contact for IT disruptions and service requests.
- 1st-level support for Windows clients as well as mobile devices (iOS & Android).
- Prioritization, analysis, and processing of incoming support tickets.
- Documentation of solutions and measures in a ticketing system.
- Close collaboration with downstream IT teams and specialist departments.
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Our expectations of you
Education
- Completed IT training or relevant professional experience in IT service or support environment.
Qualifications
- Strong service and customer orientation.
- Reliable, structured work approach and solution-oriented thinking.
Experience
- Initial practical experience in the Windows environment, ideally complemented by knowledge of medical applications or hospital IT.
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Job Locations
About Your Employer
Gesundheit Nordhessen Holding Ag
WIR SIND ein innovatives, international ausgerichtetes Unternehmen im Bereich Fashion Retail und richten uns mit unseren Produkten an modeorientierte Frauen. Das Portfolio von ORSAY reicht vom ersten Design über die Produktfertigung bis hin zum Verkauf.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Administrator Service Desk
- Location
- Kassel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
