Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 64.841 € Gross/Year
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the stable operation of our IT services, efficiently manage disruptions, coordinate 1st and 2nd level support and external service providers, while implementing technical solutions pragmatically.
Job Technologies
Your role in the team
- We are looking for an IT specialist who reliably ensures the operational IT services and actively further develops them.
- You are the central interface between our 1st Level Support and the Senior IT Administrators in 2nd Level, as well as our service providers.
- Your focus is on maintaining stable IT operations, managing disruptions efficiently, and coordinating technical topics in a structured manner.
- You maintain an overview of our IT landscape as well as the needs of the users, ensuring that solutions are implemented pragmatically, sustainably, and with a service-oriented approach.
- You ensure the stable operation of our IT services and act as a link between 1st Level Support and specialized IT administrators.
- You analyze disruptions, prioritize tickets, and ensure structured handover and follow-up in 2nd and 3rd level.
- You coordinate collaboration with external service providers and assist with quality assurance.
- You will take over 1st and 2nd level support for applications as well as stationary and mobile IT workstations.
- You handle service requests and disruptions in a solution-oriented manner, keeping service levels and user satisfaction in focus.
- You support knowledge transfer within the team, e.g., through documentation and training.
- You support the operation and further development of our backend infrastructure, IT workstations, and central applications (e.g., POS systems, client management, mobile device management).
- You participate in the implementation and optimization of IT standards, processes, and security concepts.
- You oversee changes in ongoing operations and ensure smooth implementation.
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Our expectations of you
Education
- Possess a completed university degree in Computer Science or a comparable qualification, or equivalent skills and experience.
Qualifications
- Possess very good knowledge of modern IT environments (e.g., Microsoft environments, virtualization, Citrix, M 365); relevant certifications are an advantage.
- Think analytically, work in a structured manner, and maintain an overview even in complex IT structures.
- Organize and plan their tasks independently and ensure reliable and targeted implementation.
Experience
- Bring extensive professional experience and solid expertise in IT backend infrastructure, IT workstations, application support, and IT support at 1st and 2nd level.
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What we offer
- A discrimination-free selection process (Application deadline: 31.07.2026).
- A permanent employment contract with a long-term perspective in the public sector starting from the earliest possible date.
- An attractive tariff-based salary according to TVöD-V, starting at €64,841 (EG 11, Tarifgebiet West). We are also open to discussing allowances.
- Flexible working models in full-time or part-time. If you have a preference for part-time work, we will find a solution together within the scope of our operational possibilities.
- A modern workplace at Südkreuz, easily accessible by public transport, including height-adjustable desks.
- Mobile working, depending on the area of responsibility, is possible.
- 30 days of vacation ensure relaxation and balance.
- A comprehensive occupational health management supports your well-being.
- Free admission to our pools for movement, relaxation, and fun.
- Special conditions with the Urban Sports Club for additional sporting variety.
- The company pension scheme (VBL) offers you a secure future outlook.
- A subsidized BVG company ticket makes your commute to work easier.
- Bicycle leasing offers you an environmentally friendly and practical way of transportation.
- A variety of internal and external training opportunities support you in developing professionally and personally.
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Job Locations
This is your employer
BBBank
Die BBBank vereint Tradition und Innovation mit der fast 100-jährigen Erfahrung eines erfolgreichen Bankhauses. Mit rund 470.000 Mitgliedern gehört sie zu den größten Genossenschaftsbanken in Deutschland.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Administrator for IT Service & Infrastructure
- Salary
- from 64.841 € Gross/Year
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
