Job
In this role, you will analyze and solve technical issues related to cash register and software solutions, collaborate closely with internal teams, and assist customers with disruptions via phone, email, and ticket system.
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Your role in the team
- As an Internal Technical Support Specialist, you are the first point of contact for our customers with technical questions, malfunctions, and application issues relating to our POS and software solutions.
- You analyze errors, reproduce issues, find sustainable solutions, and work with your team to turn challenging support cases into happy customers.
- You work 100% remotely from your home in Weeze and collaborate closely with Product Management, Development, and other internal teams.
- Handling technical support requests by phone, email, and ticketing system.
- Analysis and resolution of issues related to our POS systems, LINA POS, and connected software solutions.
- Support with questions about software, hardware, interfaces, and basic networking topics.
- Reproducing issues, investigating technical dependencies, and documenting solutions in a structured manner.
- Analysis of log files, technical logs, and system messages to narrow down complex root causes.
- Support with installations, configurations, updates, and system-level customizations of our solutions.
- Close collaboration with Product Management, Engineering, and other internal departments.
- Maintaining documentation, knowledge bases, and internal support processes.
Our expectations of you
Education
- Completed technical training, ideally as an IT specialist, or an equivalent qualification.
Qualifications
- Very good understanding of software, POS systems, hardware, and basic networking concepts.
- Ability to analyze errors systematically, narrow down their causes, and document solutions in a clear and traceable manner.
- Enjoyment of delving deeply into log files, technical details, and complex error scenarios.
- Resilience under pressure, patience, and strong communication skills when dealing with customers, even when things get technically complex or hectic in day-to-day operations.
- Independent, meticulous, and solution-oriented approach to work in a remote environment.
- High motivation, initiative, and a commitment to not just helping customers, but ensuring their lasting satisfaction.
- Very good command of German, both spoken and written.
- Practical experience in the restaurant or hotel industry is an advantage.
- Experience with ERP, inventory management, or industry-specific software is an advantage.
Experience
- Experience in technical support, helpdesk, IT service, or software support.
- Experience with cash register systems, POS software, or comparable systems is an advantage.
- Experience with ticketing systems and structured support processes is an advantage.
What we offer
- A permanent employment contract.
- An attractive salary.
- 30 days of paid vacation.
- 100% home office / remote work, including modern technical equipment.
- Individual training and development opportunities.
- A technical inside sales role with a direct impact on our customers’ success.
- The monthly gross salary is approximately €4,000, depending on experience and qualifications.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Gastro-MIS GmbH, based in Gräfelfing, Germany, specializes in the development and marketing of software and service solutions for the hospitality and gastronomy sectors. Its offerings include cash register systems, ordering and payment solutions, as well as tools for personnel planning and inventory management. Since its founding in 1998, the company has provided a comprehensive digital solution for the efficient management of gastronomic operations.
- Established Company
- Full Remote
- Internet, IT, Telecommunication
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