Job
In this role, you will provide phone-based customer consultation, create offers based on customer inquiries, support the sales team technically, clarify order details, and participate in customer meetings.
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Job technologies
Your role in the team
- Telephone customer support
- Preparing and sending quotes based on direct customer inquiries, including pricing, delivery times, and availability
- Technical support for the field sales team and internal customers, as well as follow-up on customer proposals
- Clarification of the technical specifications for customer orders
- Maintain product master data
- Primary point of contact for customers regarding technical order and quotation clarifications; participation in customer meetings
Our expectations of you
Education
- Technical vocational training followed by further training to become a certified technician (e.g. in mechanical engineering), or commercial vocational training followed by further training to become a certified technical business administrator
Qualifications
- A strong communicator with a customer-focused mindset and technical understanding
- Team player with strong cross-functional skills and a passion for collaborating across departments
- Fluent German and good written and spoken English skills
- Good knowledge of MS Office
- High reliability and a structured, meticulous, and independent approach to work
- Strong customer and sales orientation
- Strong communication skills and enjoyment of direct customer interaction
- Technical interest and analytical skills
Experience
- Experience in sales of technical products (through professional experience or internships)
- Experience working with ERP systems (e.g., SAP, Oracle, or similar)
- Experience collaborating with internal departments such as Production, Procurement, or Design Engineering
What we offer
- At Emerson, we value a workplace where every employee is appreciated and respected and has the opportunity to grow.
- We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
- Our commitment to continuous career development and fostering an inclusive culture ensures that you receive the support you need to succeed.
- Whether through mentoring, training, or leadership opportunities, we invest in your success so you can make a lasting contribution.
- We are convinced that diverse teams working together are key to growth and achieving business results.
- We know how important the well-being of our employees is.
- We value collaboration and teamwork and ensure that our employees feel supported in all areas of life.
- As an employer, we believe that we can go through life together—we celebrate the good times and support one another through difficult times.
- We’re here to support life’s milestones with financial assistance—whether it’s welcoming a new family member, pursuing further education, or getting married—and to lend a helping hand when times get tough, with extra time off, insurance coverage, and thoughtful gestures.
- Our benefits go beyond the essentials—we offer bicycle leasing and psychological support through our Employee Assistance Program.
- To keep our team energized, we also offer an in-house cafeteria, fresh fruit, and a selection of complimentary drinks.
Benefits
Food & drink
Health, fitness & fun
Job locations
About your employer
Emerson is committed to creating value for its customers and shareholders. By focusing on our two core business platforms, Automation Solutions and Commercial & Residential Solutions, we are able to respond to the ever-changing challenges of the marketplace - and do so from a position of strength. This generates both short- and long-term value, solidifying Emerson's position as a reliable partner in the general industry, as well as the process, commercial, and residential building industries.
- 250+ Employees
- 1890
- English
- Established Company
- Onsite
- Industry, Production · Trade
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