Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you assist employees with IT inquiries, manage support tickets, install and maintain IT workstations, oversee hardware repairs, and coordinate rollouts and migrations.
Job Technologies
Your role in the team
- You assist our employees with IT inquiries and handle support tickets in close collaboration with the central IT service.
- You install, configure, and maintain IT workstations as well as hardware and software for our users.
- You assist with hardware repairs and coordinate external service providers as needed.
- You set up mobile devices and assist our employees with their use.
- You support rollouts, migrations, and other IT projects at the Berlin location.
- You work closely with the Second-Level Support and assist in analyzing and resolving more complex issues.
- You manage our IT service desk and are the personal contact for our employees on-site.
- You contribute to the development of Standard Operating Procedures (SOPs) as well as the continuous improvement of our IT service processes.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed vocational training in the IT field or possess a comparable qualification.
Qualifications
- You have good knowledge of working with Windows clients as well as common hardware and software.
- You have a basic understanding of IT infrastructures, networks, and IT service processes.
- You work in a service-oriented manner, are well-structured, and find pragmatic solutions even in stressful situations.
- Teamwork excites you, and you bring a high willingness to learn as well as initiative.
- Good knowledge of German as well as basic English skills complete your profile.
Experience
- You have initial professional experience in IT support or in the operation of IT workplaces.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
ROHDE & SCHWARZ GmbH & Co. KG
Rohde & Schwarz entwickelt, produziert und vermarktet innovative Produkte der Messtechnik, Broadcast- und Medientechnik, Cybersicherheit, Sichere Kommunikation sowie Monitoring und Network Testing. Vor 85 Jahren gegründet, unterhält das Unternehmen ein Vertriebs- und Servicenetz in mehr als 70 Ländern.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.2
Workingconditions
3.8Culture
3.5Engineering
2.6Career Growth
3.2
IT Support Specialist Onsite
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
