Logo MC Shape

IT Support / Customer Service

Job

  • Level
    Experienced
  • Job Field
    IT, Support
  • Employment Type
    Part Time/Full Time
  • Contract Type
    Permanent employment
  • Salary
    2.500 to 3.000€ Gross/Month
  • Location
    Nagold
  • Working Model
    Onsite
  • Job Summary

    In this role, you will assist members and prospects centrally via a monitor system, answer inquiries, analyze customer needs, and ensure a smooth training process across multiple studios.

    Your role in the team

    • We are looking for motivated support for our ProLiving headquarters! As part of our team, you will centrally assist members and prospects of several studios via monitor.
    • You answer questions, advise interested parties, and ensure smooth studio operations.
    • With your attention to detail and customer focus, you ensure a positive experience in daily training.
    • Competent support of our members via the ProLiving system (using monitor and microphone)
    • Monitoring the training operations across multiple studios and ensuring a smooth process.
    • Analysis of customer needs and consultation with prospects about our system
    • Ensuring high customer satisfaction and generating referrals
    • Monitoring check-ins and adherence to training rules

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    Our expectations of you

    Qualifications

    • You are communicative and inspire customers with your positive attitude.
    • Strong service orientation and enjoyment in working with people
    • Confident and quick-witted demeanor, excellent verbal expression
    • Service orientation is your passion
    • Motivated career changers are also very welcome.

    Experience

    • Ideally, experience in service or sales

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    What we offer

    • Regular working hours with a focus on work-life balance
    • Attractive salary package
    • Intensive onboarding and continuous training through our Academy
    • Appreciation and recognition for good performance
    • Free membership in all MC Shape Studios nationwide in Germany
    • Diverse advancement and career opportunities

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    Job Locations

    • Location Nagold

      72202 Baden-Württemberg

      Germany

    This is your employer

    MC Shape

    MC Shape

    MC Shape operates a franchise system for fitness studios in Germany, providing 24/7 access to training areas and classes. With currently 36 locations, the company is on a growth path.

    Description

  • Company Type
    Established Company
  • Working Model
    Onsite
  • Industry
    Sports, Leisure
  • Logo MC Shape

    IT Support / Customer Service

    Salary
    2.500 to 3.000€ Gross/Month
    Location
    Nagold
    Working Model
    Onsite
    Diversity
    Open for all genders

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