Job
In this role, you will handle 2nd and 3rd level incidents and service requests related to network and firewall technologies, analyze requirements, plan and document changes in clients' IT infrastructure.
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Job technologies
Your role in the team
- Qualification and handling of incidents and service requests at the 2nd and 3rd level in the areas of networking and firewalls.
- Analysis, troubleshooting, and optimization of our customers’ network and security environments.
- Gathering, analyzing, and evaluating technical customer requirements in existing or new infrastructures.
- Planning, implementation, and documentation of changes and technical projects.
- Maintenance, as well as proactive upkeep and further development of the customer environments under your care.
- Creation and maintenance of technical documentation and knowledge base entries.
Our expectations of you
Education
- Completed vocational training as an IT specialist, a degree in computer science, or an equivalent qualification.
Qualifications
- Firewall technologies (WatchGuard, Sophos, or Palo Alto).
- Network environments (Aruba, Cisco/Meraki, or Huawei).
- Routing, switching, VLANs, and network security.
- VPN technologies and site-to-site networking.
- You also have:
- the desire to further develop your professional skills and strategically sharpen your profile.
- Strong communication skills, initiative, and a team-oriented mindset.
- A strong customer focus, a sense of responsibility, and a high level of commitment.
Experience
- You have experience and qualifications in one or both areas:
- Several years of hands-on experience operating network and security environments.
What we offer
- We offer you exciting tasks in an attractive and varied work environment.
- The strong sense of unity within our diverse team is reflected in supportive colleagues, team and company events, and a family-like working atmosphere.
- At the workplace of the future, you’ll receive the latest tech equipment and work in an innovative environment.
- Depending on your area of responsibility and in consultation with your manager, you can tailor your working hours and workplace to suit your needs.
- In the projects you manage independently, you’ll get to know our diverse range of clients and gain insights into a wide variety of industries.
- With a wide range of offerings, personalized career planning, vendor certifications, and much more, you’ll continue to grow and never stand still.
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
IT-HAUS is one of the top system and trading houses in Germany. As a provider of national and international IT solutions and services, we offer our customers comprehensive full-service concepts from one source.
- 250+ Employees
- 1998
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 3.2
- Team culture
- 3.3
- Engineering
- 2.5
- Working conditions
- 3.6
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