Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Your role in the team
- Answering customer inquiries via telephone, email and ticket system in the IT area.
- Diagnosis and solution of technical problems and malfunctions.
- Support in setting up, configuring and maintaining IT systems and software applications.
- Advising our customers on existing and new IT solutions.
- Documenting customer interactions and creating support documentation.
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Our expectations of you
Education
- Completed vocational training or studies in the IT field or comparable qualifications.
Qualifications
- In-depth knowledge of troubleshooting IT systems and applications.
- Good communication skills and customer orientation.
- Teamwork skills and the ability to work in a dynamic environment.
- Fluent written and spoken German.
Experience
- Professional experience in IT support or customer service, ideally in a technical environment.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT specialist in customer service
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
