Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Lengerich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage external vendors for the operation and enhancement of Microsoft 365 services, optimize IT processes in collaboration, and handle incidents and service requests to ensure service quality.
Job Technologies
Your role in the team
- As an IT Service Manager in the Collaboration sector, you ensure that we are well-positioned in IT Service Management as well!
- They manage and oversee external service providers responsible for the operation and development of Microsoft 365 services (focusing on Teams and Exchange Online), telephony and call center solutions (VoIP, DECT), as well as email security (spam filters, phishing protection, DKIM/DMARC, etc.).
- They identify, optimize, and implement IT processes in the Collaboration domain, ensuring continuous monitoring and improvement of service quality, availability, and performance.
- In collaboration with external service providers and partners, you work on the development and definition of solution concepts.
- Handling incidents and service requests is as much part of your daily routine as qualifying new solutions within your area of responsibility.
- You work closely with the IT security and corporate governance departments, as well as with international, cross-location project teams.
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Our expectations of you
Education
- You have completed training as an IT specialist, studied computer science, or hold a comparable qualification.
Qualifications
- You are characterized by strong communication skills, a holistic mindset, and confident demeanor.
- Good German and English skills, both written and spoken, complete your profile.
Experience
- You have relevant professional experience in information technology, ideally in the areas of M365 Teams and Exchange Online as well as telephony or call center solutions.
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Benefits
Work-Life-Integration
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Topics that you deal with on the job
Job Locations
This is your employer
Windmöller & Hölscher KG
Windmöller & Hölscher KG, based in Lengerich im Tecklenburger Land, is a German machine engineering company and international provider of machines for the production and processing of flexible packaging.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
IT Service Manager Collaboration
- Location
- Lengerich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
