Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Öhringen
- Working Model
- Onsite
Job Summary
In this role, you will manage the device lifecycle, analyze issues, develop solutions, and assist in rollouts while working closely with central teams and end-user groups.
Job Technologies
Your role in the team
- You are the face of BBT-IT in our facilities: you handle all Service Management processes that require on-site intervention or involve standard software, and work closely with colleagues from the central competence teams and the Service Center.
- You are responsible for the entire device lifecycle for local devices - including clients, mobile devices, printers, monitors, other peripherals, or medical devices - managing the spare device pools, maintaining local asset data, and documenting your work steps in the ticket.
- As a specialist in Problem Management, you identify and analyze the root causes of recurring disruptions, develop solutions/workarounds, and initiate changes to the affected components.
- We count on your cooperation and support in regionally or centrally initiated projects, such as extensive rollouts.
- You ensure the implementation of our overarching focus topics such as input/output management, MECM software deployment, user management, MDM, etc., and serve as the interface to local house and medical technology.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d), or a comparable qualification.
Qualifications
- An independent, self-reliant working style, a strong service orientation, as well as confidence and sovereignty when interacting with our users.
- Excellent knowledge of Microsoft Windows Client operating systems, Microsoft Office products, and extensive experience with client hardware (desktops and notebooks).
- Good knowledge in the areas of Active Directory, Jira, and Confluence, Mobile Device Management including smartphones, Client VPN.
- Very good German language skills in writing and speaking, as well as good English language skills.
- Strong technical skills for hardware maintenance and repair.
- You are familiar with the functionalities and dependencies of hospital software, as well as the standard programs used and their interfaces.
Experience
- Several years of extensive professional experience in general end-user IT support is a clear advantage.
- Experience in handling ServiceDesk and ticketing systems.
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What we offer
- You can set up your office at our location in Öhringen.
- As a secure employer, around 100 healthcare and social services institutions are part of us, including numerous hospitals in four federal states.
- We compensate according to the AVR Caritas with regular salary increases and an attractive company pension scheme.
- Large employer, attractive environment, appreciative collaboration, and team spirit in our service community.
- In addition to the 30 days of annual leave, we offer you an additional day off of your choice. We also grant leave for training and retreats, for example, for our pilgrimages such as the recent ones to Rome or Berlin.
- Our Christian holiday and celebration culture is important to us: Christmas Eve and New Year's Eve are non-working days.
- Discounted purchasing conditions with thousands of partner companies, purchasing conditions of Caritas, discounted employee prices in our cafeterias.
- Childcare options available at our in-house daycare center "Krabbelwiese Kunderbunt".
- And also this: Accommodation options in the staff dormitory at various locations also for private purposes, a wide range of professional development courses, health promotion, Job-Rad, and much more.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Barmherzige Brüder Trier gGmbH
Die Einrichtungen der BBT-Gruppe setzen heute fort, was vor mehr als 160 Jahren der Ordensgründer der Barmherzigen Brüder von Maria-Hilf, der selige Bruder Peter Friedhofen, in seinem klaren Bekenntnis zur christlichen Gottes- und Nächstenliebe begonnen hat: die Sorge für die alten, kranken, behinderten und benachteiligten Menschen in unserer Gesellschaft. Diesem Auftrag wird die Unternehmensgruppe heute in Krankenhäusern, Fachkliniken, Seniorendiensten sowie Einrichtungen der sozialen und beruflichen Rehabilitation gerecht.
Description
- Founding Year
- 1850
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Specialist Workplace
- Location
- Öhringen
- Working Model
- Onsite
- Diversity
- Open for all genders
