Job
In this role, you will provide second-level support for in-house software solutions. You will handle service requests, analyze recurring issues, and perform system configurations and SQL queries.
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Job technologies
Your role in the team
- Second-level support for in-house software solutions.
- Prioritization, coordination, and processing of incoming service requests and incidents.
- Analysis of recurring issues and derivation of improvement measures for internal software solutions.
- Consultation of the specialist departments on the application and use cases of the software.
- Support in the implementation and testing of new software solutions as well as participation in the transition to ongoing operations.
- Monitoring of the systems as well as analysis, troubleshooting, and documentation of occurring incidents.
- Execution of system configurations as well as the execution of smaller SQL queries.
- Creation and maintenance of user, data, and test documentation as well as description of new and existing functionalities.
Our expectations of you
Education
- Completed vocational training with relevant professional experience or a university degree with an IT focus, or a comparable qualification.
Qualifications
- High technical understanding and quick comprehension of complex applications and processes.
- Good knowledge of MS Windows and MS Office.
- Basic knowledge of working with relational databases and SQL is advantageous.
- Strong communication skills as well as the ability to convey complex technical issues clearly and appropriately for the target audience.
- Analytical thinking and a structured, solution-oriented working approach.
- Fluent German and very good English skills.
Experience
- Initial experience in Application Management, IT Support, or a comparable field.
- Experience with ticketing systems, service requests, and/or incidents is desirable.
What we offer
- A meaningful job that gives people a second chance at life.
- A appreciative corporate culture and a collegial working atmosphere.
- Flexible working hours model with the possibility of partial remote work (up to 125 days per year).
- An attractive compensation package including additional benefits such as asset-building payments and company pension scheme.
- 30 vacation days per year; additional special leave for personal events.
- A comprehensive training and development program.
- Diverse and interesting offerings for occupational health management (e.g., Jobrad, health courses in cooperation with a major health insurance company, etc.).
- Employee benefits as part of corporate benefits.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
DKMS gGmbH is an international non-profit organization dedicated to combating blood cancer. With over 11.5 million potential donors registered, DKMS sets standards in the typing of potential stem cell donors.
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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