Job
- Level
- Experienced
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mannheim
- Working Model
- Onsite
Job Summary
In this role, you analyze and optimize end-to-end digital processes in the customer journey, document workflows, and develop improvement suggestions to enhance usability and customer experience.
Your role in the team
- You analyze and optimize digital end-to-end processes related to our products - from registration, login, and ordering to usage, self-service, and cancellation.
- You analyze how systems, interfaces, and data flows interact along these processes, identify weaknesses, and develop concrete improvement proposals.
- You consistently view our websites, apps, and shop routes from the user perspective, analyze customer journeys, and derive measures to improve usability, conversion, and customer experience.
- You document current and target processes, system relationships, requirements, and responsibilities in a structured and understandable manner.
- You work closely with product management, IT, development, CRM, marketing, customer service, data/analytics, and other stakeholders.
- You moderate votes and workshops, bring together different perspectives, and translate technical requirements into actionable concepts.
- You support the implementation of identified measures and monitor their impact using relevant key figures.
- You contribute to making our digital processes more efficient, transparent, and user-friendly.
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Our expectations of you
Qualifications
- You have a good technical understanding of system landscapes, interfaces, and digital process chains.
- You can structure, document, and present complex processes in an understandable way.
- You work in a structured, analytical, and solution-oriented manner.
- You are a strong communicator and navigate confidently in interdisciplinary coordination.
- You combine user orientation with implementation strength and a good sense for efficient, scalable processes.
- Ideally, you have already worked in media, platform, or digital business.
Experience
- You have experience in analyzing and optimizing digital processes, ideally within the context of digital products, platforms, subscription models, e-commerce, or customer experience.
- You bring experience in analyzing customer journeys, pain points, and optimization potentials.
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What we offer
- A modern workplace, flexible working hours, and the possibility of remote work.
- 30 vacation days.
- Subsidy for company pension scheme.
- Regional discounts through the 'MeinMorgen-Premium-Card' and nationwide benefits via Corporate Benefits.
- Regular training and targeted development through feedback sessions.
- An employer-organized childcare service through our allocated place model (for residents of Mannheim).
- JobRad leasing and various offers to support your health.
- Good public transport connections, charging stations for e-car & e-bike, and free parking.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Haas Mediengruppe
HAAS Mediengruppe is one of the most significant media companies in the Rhine-Neckar metropolitan region and the Main-Tauber-Kreis. It operates a variety of daily newspapers as well as digital and cross-media platforms and also holds stakes in major private radio stations. The headquarters is located in Mannheim.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Media, Publishing
Manager Customer Journey & Digital Processes
- Location
- Mannheim
- Working Model
- Onsite
- Diversity
- Open for all genders
