Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wuppertal
- Working Model
- Onsite
Job Summary
In this role, you will be the first contact for technical inquiries about software products, classify disruptions, solve issues via phone or remote control, and assist in optimization processes within IT support.
Job Technologies
Your role in the team
- Primary contact for all technical and professional questions regarding the software products.
- Acceptance and classification of system failures in accordance with the agreed SLAs.
- Resolving issues at the 1st level via telephone and remote control.
- Forwarding inquiries to 2nd and 3rd level support.
- Support with optimization processes within the scope of IT support.
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Our expectations of you
Education
- Successfully completed IT vocational training or a comparable qualification.
Qualifications
- Proficient handling of Windows operating systems.
- Independent and solution-oriented working style.
- High technical affinity and service orientation.
Experience
- Initial professional experience in 1st Level Support and/or customer support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st Level IT Supporter
- Location
- Wuppertal
- Working Model
- Onsite
- Diversity
- Open for all genders
