Job
In this role, you monitor the system status of IT workstations, resolve issues onsite or remotely, administrate systems, and manage the installation and documentation of IT equipment.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Monitoring the system status of workstations and workplace-related IT components (e.g., printers or conference rooms) at all locations, and resolving any errors or disruptions on site or remotely.
- Handling incidents and service requests, and escalating them to downstream support teams or service partners as needed.
- Procurement, setup, documentation, management, and disposal of IT equipment.
- Software-assisted installation of operating systems and software packages on end-user devices.
- Provisioning (mobile) devices and creating and updating documentation.
- Administration and troubleshooting of Active Directory, Microsoft Exchange, Windows print servers, Citrix, and our Cisco telecommunications solutions.
Our expectations of you
Education
- Completed relevant vocational training or an equivalent qualification.
Qualifications
- Broad expertise in hardware, networking technologies, operating systems, and applications.
- Strong customer-focused approach and ability to communicate effectively with different target audiences.
- A strong sense of responsibility, a hands-on mentality, and a friendly demeanor.
- Teamwork skills, flexibility, and strong organizational skills.
- Fluent German and very good English skills.
Experience
- Several years of professional experience in technical customer service or IT support.
- Intercultural experience is an advantage.
What we offer
- A meaningful job that gives people a second chance at life.
- An appreciative company culture and a collegial working environment.
- Flexible working hours with the option to work remotely part of the time.
- An attractive compensation package including additional benefits such as employer contributions to savings plans and a company pension scheme.
- 30 days of annual leave, plus special leave for personal events.
- A comprehensive range of professional development and training opportunities.
- A wide range of interesting workplace health management (WHM) benefits (e.g. a company bike scheme, health courses in cooperation with a major health insurance provider, etc.).
- Employee benefits through Corporate Benefits.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
DKMS gGmbH is an international non-profit organization dedicated to combating blood cancer. With over 11.5 million potential donors registered, DKMS sets standards in the typing of potential stem cell donors.
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
More jobs
These jobs might also interest you
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
