Job
In this position, you will handle inquiries in First-Level Support for Alnatura, addressing IT issues while maintaining the ticket system and escalating 2nd-Level requests when necessary.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Working in first-level support for Alnatura Super Natur Märkte and our central locations.
- Handling requests and incidents, and informing users about their status.
- Escalation of more complex incidents to 2nd- or 3rd-level support.
- Contribute to topics beyond traditional first-level support, such as printer or client management.
- Contribute to the maintenance and further development of the ticketing system.
- Active involvement in problem management and the continuous improvement of our IT service management processes.
Our expectations of you
Qualifications
- In addition to a solid knowledge of Microsoft Windows 11 and Microsoft 365, you ideally have experience with SAP Retail and POS systems.
- Your communication is friendly and clear, your German language skills are excellent (at least C1 level), and you have a strong customer focus.
- You approach your tasks with great motivation and commitment, both as part of a team and independently, taking ownership of your work.
- You’re interested in taking ownership of IT responsibilities and developing your expertise beyond traditional first-level support.
Experience
- You have solid experience in IT first-level user support, ideally in retail.
- You have very good knowledge of PC hardware and networks, as well as ideally experience working with ticketing systems.
What we offer
- Company culture: “Meaningful for people and the planet,” short decision-making processes, plenty of scope to shape things and take ownership, collaborative teamwork, and market internships.
- Benefits: 30 days of annual leave, special leave, Christmas bonus and holiday pay, contribution to occupational pension provision, shopping voucher for our stores (after a successful financial year), company bike leasing, contribution towards the Deutschlandticket.
- Onboarding & Development Opportunities: Comprehensive onboarding program, numerous professional development opportunities such as e-learning courses, seminars, and workshops—from A for Alnatura culture to Z for time management.
- Mobile working: Fully equipped, ergonomic workstations at the Alnatura Campus, flexible working hours, and the option to work from home.
- Campus life: Discounted lunch at the vegetarian restaurant Vegi, including a sun terrace, green outdoor spaces with a natural pond, vegetable gardens and wine terraces, and complimentary drinks such as water, tea and coffee.
- Sustainability: Work at a pioneering organic company, making an active contribution to the sustainable development of people and nature.
Benefits
Food & drink
Health, fitness & fun
Job locations
About your employer
Alnatura is an owner-managed trading company for organic food and natural products. We strive to offer our customers the highest quality and to enable them to live healthy and sustainable lives.
- Established Company
- Onsite, Hybrid
- Trade · Food Products
More jobs
These jobs might also interest you
Participation in security analyses and assessment of applications and IT systems. Support in the design and implementation of technical security measures (e.g., WAF, Load Balancing, Firewall, etc.). Conducting and supporting penetration tests,...
Area of responsibility “DRV Bund IT” is the service provider for Deutsche Rentenversicherung Bund, developing and operating a complex IT system landscape in close coordination with its customers. Our “IT4IT” domain provides IT departments across DRV...
Lead our Stuttgart IT team, both professionally and as line manager, set priorities, and support each team member's development. Ensure the secure, reliable, and efficient operation of our heterogeneous IT infrastructure, including networks, servers,...