Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you monitor internal systems and hardware, support the Client Services Team with ticketing inquiries, and manage device and MDM systems in a dynamic IT support environment.
Job Technologies
Your role in the team
- You monitor and manage our internal systems as well as the hardware at our clients' sites, ensuring everything runs smoothly.
- Your work is aligned with our national and international IT structures, in which you will also be integrated as needed.
- Become part of the European IT support team, work closely with colleagues in other EU markets, and support them as needed.
- As a technical contact person for our Client Services Team, you support all questions related to ticketing equipment in our venues.
- You manage our central device and MDM system and adapt device profiles flexibly.
- You always keep track of our hardware and maintain accurate asset lists.
- You ensure that our IT systems comply with AXS security standards.
- You handle service desk tickets from Germany - quickly, professionally, and solution-oriented.
- You install, maintain, and repair AXS equipment at various event locations across Germany.
- You work closely with the Senior IT Manager Europe and support your team with all IT challenges.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You are very familiar with Windows clients and ideally have some initial experience with MacOS.
- You have knowledge of Windows Server, Active Directory, Group Policy, and virtualization (e.g., Hyper-V).
- Network topics such as IPv4/IPv6, VLANs, and WLAN are familiar to you.
- You can manage iOS and Android devices via MDM.
- You work in a structured, solution-oriented manner and pay attention to details.
- You communicate clearly, patiently, and are able to explain technical topics in a way that non-technical people can understand.
- You feel comfortable in a fast-paced environment, are flexible, and enjoy working with many different contacts.
- You bring your own ideas, think innovatively, and want to drive things forward.
Experience
- You have experience in 2nd-level support and are passionate about IT topics.
- Experience with Mikrotik, Ubiquiti, or Cisco Meraki is a plus.
This text has been machine translated. Show original
What we offer
- Permanent full-time position with transparent communication in a growing company as well as attractive benefits.
- A strong team working collaboratively at eye level, convinced by helpfulness, and living an open Come-as-you-are culture – diversity and appreciation are a matter of course for us.
- Modern workplace in the heart of Hamburg - for genuine team spirit and short distances.
- Sustainable benefits such as e-bike leasing and public transport subsidies to improve your ecological footprint.
- Regular team events and continuous feedback promote cohesion and personal development.
This text has been machine translated. Show original
Topics You Will Work On
Job Locations
About Your Employer
Axs Germany Gmbh
AXS Germany GmbH, based in Hamburg and Berlin, is a renowned provider of ticketing and technology solutions. The company focuses on the German market and offers digital ticketing solutions that comprehensively support venues and sports clubs. AXS is part of a globally operating entertainment group and provides its customers access to a wide range of events.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
IT System Administrator
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
