Job
In this role, you monitor internal systems and hardware, support the Client Services Team with ticketing inquiries, and manage device and MDM systems in a dynamic IT support environment.
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Job technologies
Your role in the team
- You monitor and manage our internal systems as well as the hardware at our clients' sites, ensuring everything runs smoothly.
- Your work is aligned with our national and international IT structures, in which you will also be integrated as needed.
- Become part of the European IT support team, work closely with colleagues in other EU markets, and support them as needed.
- As a technical contact person for our Client Services Team, you support all questions related to ticketing equipment in our venues.
- You manage our central device and MDM system and adapt device profiles flexibly.
- You always keep track of our hardware and maintain accurate asset lists.
- You ensure that our IT systems comply with AXS security standards.
- You handle service desk tickets from Germany - quickly, professionally, and solution-oriented.
- You install, maintain, and repair AXS equipment at various event locations across Germany.
- You work closely with the Senior IT Manager Europe and support your team with all IT challenges.
Our expectations of you
Qualifications
- You are very familiar with Windows clients and ideally have some initial experience with MacOS.
- You have knowledge of Windows Server, Active Directory, Group Policy, and virtualization (e.g., Hyper-V).
- Network topics such as IPv4/IPv6, VLANs, and WLAN are familiar to you.
- You can manage iOS and Android devices via MDM.
- You work in a structured, solution-oriented manner and pay attention to details.
- You communicate clearly, patiently, and are able to explain technical topics in a way that non-technical people can understand.
- You feel comfortable in a fast-paced environment, are flexible, and enjoy working with many different contacts.
- You bring your own ideas, think innovatively, and want to drive things forward.
Experience
- You have experience in 2nd-level support and are passionate about IT topics.
- Experience with Mikrotik, Ubiquiti, or Cisco Meraki is a plus.
What we offer
- Permanent full-time position with transparent communication in a growing company as well as attractive benefits.
- A strong team working collaboratively at eye level, convinced by helpfulness, and living an open Come-as-you-are culture – diversity and appreciation are a matter of course for us.
- Modern workplace in the heart of Hamburg - for genuine team spirit and short distances.
- Sustainable benefits such as e-bike leasing and public transport subsidies to improve your ecological footprint.
- Regular team events and continuous feedback promote cohesion and personal development.
Topics you will work on
Job locations
About your employer
AXS Germany GmbH, based in Hamburg and Berlin, is a renowned provider of ticketing and technology solutions. The company focuses on the German market and offers digital ticketing solutions that comprehensively support venues and sports clubs. AXS is part of a globally operating entertainment group and provides its customers access to a wide range of events.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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