Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will configure and maintain hardware and software systems, handle support requests, and analyze technical issues related to IT support, user management, and network integration.
Job Technologies
Your role in the team
- Configuration, installation, and maintenance of hardware and software (including IT security hardware and software), including peripheral devices as well as specialized workstations and specialized equipment technology.
- Provision, implementation, maintenance, and repair of operating systems, desktop computers, monitors, printers, peripherals, and mobile devices.
- Installation of operating systems and local software components.
- Setup of user accounts and permissions on Microsoft server systems.
- Provision of internet access and related services, creation and testing of networks, LAN and WLAN networks.
- Setup of user profiles (Active Directory) and permission management, setup of email accounts (M365).
- Receiving and processing incoming support tickets for disturbance/problem reports, ensuring availability, answering application questions, and supporting users.
- Analysis and development of problem solutions, troubleshooting system-related and application-oriented issues/error situations via telephone, on-site, or remote support.
- Reporting and forwarding problems that cannot be resolved independently to superiors, regularly informing users about the current status of the process.
- Documentation of inquiries.
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Our expectations of you
Education
- Completed relevant vocational training - preferably as an IT systems electronics technician or equivalent knowledge, skills, and experience.
Qualifications
- Excellent knowledge of workplace hardware (PC, MAC, monitors, components, peripherals such as printers, USB devices, network, mobile devices).
- Excellent knowledge of operating systems Win11 and standard software MS Office.
- Good knowledge of MS Active Directory.
- Proficient in MS Office.
- Language skills at C1 level in German and B1 in English.
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What we offer
- A versatile range of tasks within a highly dynamic team of an inspiring cultural institution.
- Payment according to the collective agreement for the public service (TVöD E7).
- Discounted event tickets for program events of KBB GmbH.
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Job Locations
This is your employer
Kulturveranstaltungen des Bundes in Berlin (KBB) GmbH
Für drei der bedeutendsten Kulturinstitutionen Deutschlands bildet die KBB - Kulturveranstaltungen des Bundes in Berlin GmbH das gemeinsame Fundament: die Internationalen Filmfestspiele Berlin, das Haus der Kulturen der Welt und die Berliner Festspiele mit dem Festivalhaus und Ihrem Ausstellungshaus, dem Gropius Bau. Die KBB IT ist ein kleines Team mit großer Verantwortung. Von Basisinfrastruktur und Rechenzentrumsbetrieb bis zur Entwicklung von Spezialsoftware decken wir den gesamten IT-Bedarf "unserer" Kulturinstitutionen ab.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
IT Support Agent
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
