Job
In this role, you actively support your colleagues in 1st and 2nd level support, addressing their technical issues and ensuring the seamless functionality of our IT environment.
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Your role in the team
- You’ll be the first point of contact for IT questions: In 1st- and 2nd-level support, you’ll help our colleagues with technical challenges and find practical solutions so they can get back to work quickly.
- You make sure our workstations run smoothly: From setup to ongoing support, you take care of our workstation installations and the associated IT and network components.
- You get to the bottom of problems: You analyze technical challenges in a structured and independent manner. Whether it’s a Microsoft environment, hardware and software, or LAN/Wi-Fi, you don’t just look for the fault—you find a good, sustainable solution.
- You keep an eye on our technology: You manage and maintain our hardware, ensuring that our company’s technical assets remain reliable and ready for use.
- You take ownership: We actively encourage initiative. You think ahead, get things done, and help make our IT support a little better every day.
Our expectations of you
Education
- You have a solid IT foundation: You have successfully completed your vocational training as an IT specialist in system integration and have already gained at least two years of professional experience in IT support or a user help desk.
Qualifications
- Networks don’t intimidate you: You can identify issues in LAN and Wi-Fi environments and approach technical challenges in a structured, solution-oriented way.
- For you, service means providing genuine support: You communicate clearly, work reliably, and remain diligent even when handling recurring tasks. You value good documentation just as much as treating your colleagues with respect.
- You’re eager to grow professionally: You see new technologies and changing requirements as an opportunity to continuously expand your knowledge. You also have a good command of English and a very strong command of German.
- You are mobile: As you also support our other locations when needed, you have a Category B driving licence and are willing to travel occasionally for work.
Experience
- Microsoft is your professional home: You feel at home in the Microsoft ecosystem and have hands-on experience in client/server environments, with Microsoft 365, and working with AAD/AD objects.
What we offer
- For your professional and personal development: a professional onboarding program and an in-house academy.
- Bonuses for your strong performance.
- Of course, a permanent employment contract.
- A subsidy for your public transport pass, as well as additional discounts through Vodafone employee plans and benefits partner portals.
- A personalized benefits system with contributions based on length of service.
- Up to 35 days of vacation per year.
Job locations
About your employer
Als Vertriebspartner von B2B-Unternehmen steigern wir Umsätze, gewinnen neue Kunden und heben ungenutzte Marktpotenziale. So schaffen wir Sicherheit, Vorsprung und Erfolg im B2B-Vertrieb.
- 50-249 Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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