Job
- Level
- Experienced
- Location
- Moers
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you independently execute business service processes, communicate with clients, create and maintain documentation, and identify improvement opportunities to optimize workflows.
Job Technologies
Your role in the team
- You independently execute business service processes at our clients' sites based on the respective service descriptions.
- You create and maintain work instructions as well as user documentation for standardized process workflows.
- You communicate with our clients via email or phone and ensure smooth coordination.
- You identify optimization potentials in daily operations, derive concrete suggestions for improvement, and describe them clearly.
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Our expectations of you
Education
- You have completed commercial training and ideally have some initial experience in the energy industry.
Qualifications
- Your work is characterized by high quality and meticulousness, making you a valuable member of our team.
- You work independently, reliably, and conscientiously, which underscores your professionalism.
- As a true team player, you value collaboration and are service-oriented.
- Customer satisfaction is important to you.
- You have very good German language skills in speaking and writing and are confident in using common PC applications with an IT affinity (e.g., MS Office or Outlook).
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What we offer
- You will be thoroughly onboarded with the help of detailed documentation and by your team.
- We promote a proactive and autonomous working style through an open error culture and a respectful collaboration.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
Schleupen SE
We are an innovative IT company with around 470 highly qualified employees at five locations nationwide. The clear focus of our business is on the German energy and water industry. Here, we accompany utilities through the energy transition with state-of-the-art, customized software solutions and comprehensive IT services.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Agent
- Location
- Moers
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
